Eikon through python api not working

rsharan

Hi,

I am running the following query to connect :

import logging.config

import eikon as ek

ek.set_log_level(logging.DEBUG)

ek.set_app_key('xxxxxxx')

It was working fine and no longer works and throws following error.

"EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running."

Could you help me urgently

nick.zincone

Hi @rsharan

I would suggest you refer to this troubleshooting guide: https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

It includes many steps that may address what you are observing.