Missing minutes bar volume data in Hong Kong Index

Dadai

I keep tracking minutes bar volume data for the Hong Kong exchange index. However, I found since 28/July, there are a lot of bars that have no volume information. This is not only limited to HSI index but apply to all index of HK exchanges. Can you fix it?

Jirapongse

@Dadai

The case has been closed with the following answer.

It relates to a change in Data Display behavior of HSI Index Instrument, as mentioned in this DN115650.

Jirapongse

@Dadai

I can replicate the problem.

The problem happens with the Eikon Chart application. Please directly contact the Eikon support team via MyRefinitiv to verify the problem.

Dadai

Hi,

I had contact MyRefinitiv support, but nothing happens.

wasin.w

Hello @Dadai

Did you receive an email or a case number back? You can submit a ticket to the Eikon support team directly via https://my.refinitiv.com/content/mytr/en/productsupport.html website by choosing "Refinitiv Eikon" Product.