renamed ticker is still available on one of our pair of ADS servers

duncan_kerr
duncan_kerr
in Elektron

Hi we have an issue with our combined Bloomberg/Refinitiv tick data feed, where a ticker has been renamed but not deleted. We can subscribe to the old ticker, AND the new ticker on one of our ADS servers in preprod. The other ADS will only let us subscribe to the new ticker. Clearly this is an error.

The old tickers is CLNKB.SS

new ticker is BICO.SS

We have narrowed the issue down to one of our 5 bloomberg MFA adapters. Please can you advise how we can get this fixed? Receiving market data for a bad ticker is clearly a bug, either in TREP or bloomberg MFA.

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  • wasin.w
    wasin.w admin

    Hello @duncan_kerr

    I suggest you contact the MFA Adapter support team to help you verify and isolate the issue.

    This Q&A forum is dedicated for Refinitiv APIs' general usage questions only. For the "product" issue, it is recommended to contact the product support team directly.

  • duncan_kerr
    duncan_kerr

    @wasin.waeosri do you mean the Refinitiv MFA adapter team or is that a bloomberg product?

  • duncan_kerr
    duncan_kerr

    @wasin.waeosri can I be clear that this problem manifests itself as your product, the Refinitiv ADS delivering incorrect tick data - surely thats a refinitiv issue?

  • wasin.w
    wasin.w admin

    Hello @duncan_kerr

    I have created ticket number 10304749 on your behalf with the ADS support team to help you verify the issue. The team will contact you via a separate email loop.

    The next time you encounter the ADS or RTDS server components (ADS, ADH, etc) issues, you can submit a ticket to the RTDS support team directly via https://my.refinitiv.com/ website.

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