Simple eikon query returns 404 error

chbrahmsliu

Hi,

Starting this morning, I keep getting 404 errors from simple query in Python layer. Please see screenshot below. But the desktop app works fine.

Anyone has idea on how could this happen?

raksina.samasiri

Hi @chbrahmsliu ,

Have you tried rebooting the computer? this thread mentioned that it's fixed by the fresh reboot

If it's not working after the reboot, below are other threads with the same error message, could you please check that is there any case that can fix the issue on your machine?

• https://community.developers.refinitiv.com/questions/31261/eikon-data-api-python-is-throwing-requestsexceptio.html
• https://community.developers.refinitiv.com/questions/25016/missingschema-invalid-url-none-no-schema-supplied.html
• https://community.developers.refinitiv.com/questions/42075/missingschema-invalid-url-none-no-schema-supplied-1.html
  • this post has instructions on how to enable debug logs.

Feel free to tell me in case there are any further questions

chbrahmsliu

Note:

The screenshot was taken at my earlier attempt. The command I finally tried is:

ek.get_symbology(['AAPL.O'],from_symbol_type='ticker',to_symbol_type=['ISIN'])

chbrahmsliu

Update: after rebooting and Clear Cache (eikon)

I got this different error: