How can I retrieve news stories with invalid JSON characters in Eikon API?

azzopardic

I am currently working on a project in Python and making use of the Eikon API to collect news data and calculate their sentiment. I use the get_news_story() function to get the story text for calculating its sentiment. In doing so, I sometimes get an error as shown below:

I can't analyze the text in the news story for invalid characters without collecting it, and I can't collect it if it contains an invalid character. Can anyone help me with this issue please?

raksina.samasiri

hi @azzopardic ,

This sounds like an issue in the backend side. Could you please provide this information with the code used and submit the ticket to the Refinitiv helpdesk for an investigation.

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