Eikon API Error no proxy address identified

Xueying
Xueying
in Eikon Data APIs

Hello, I am using Python 3.6 and eikon package of 1.1.14. When I try ek.StreamingPrices() method, I cannot open the connection. Do you have any solutions?72f5a890569bac1d323bef5cc199c02.png

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Best Answer

  • raksina.samasiri
    raksina.samasiri admin
    Answer ✓

    hi @Xueying ,

    Could you try to update the Eikon desktop to version 4.0.46?

    I tried on this Eikon desktop version with the libraries below and it works

    • Eikon Library 1.1.14
    • Python 3.6.10
    • httpx to 0.19.0

Answers

  • raksina.samasiri
    raksina.samasiri admin

    hi @Xueying

    Have you tried restarting Eikon and/or your PC? If it still does not resolve, please see this troubleshooting guide and post your log files here along with the current versions that you're using of

    • Eikon desktop
    • Eikon library
    • Python

    In addition, the same code you're using is working fine on my machine.

    1639485416854.png


  • raksina.samasiri
    raksina.samasiri admin

    hi @Xueying ,

    or if you're using Python library httpx 0.20.0, you may follow the suggestion in this thread to downgrade the version of httpx to 0.19.0.

  • Xueying
    Xueying
    Still did not work after I downgraded httpx to 0.19.0. I am using

    Eikon desktop 4.0.55

    Eikon Library 1.1.14

    Python 3.6.10


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