Backend error. 500

kengo_takahashi

Hello, support team

This problem has been going on since yesterday.

I think that refinitiv historycal server is down.

get_data command --> success.

get_timeseries --> failed.

get_timeseries(Run at Codebook) --> failed.

May be historycal server is unstable...

Please research this issue.

Best Regards,

kengo_takahashi

P.S. get_timeseries is sometimes success. But very unstable...

raksina.samasiri

hi @kengo_takahashi

Could you please provide an error message and the code used so we can do further investigation.

raksina.samasiri

hi @kengo_takahashi

Could you please provide the code used for further investigation?