I'm getting error "Version 3.6 is not supported for ADH"while generating license using Refinitiv web

sandip.ingale

I'm getting error "Version 3.6 is not supported for ADH"while generating license using Refinitiv web API

wasin.w

Hello @sandip.ingale

Do you get the error message when using the https://enterprise-license.refinitiv.com/rtlms/ to generate your RTDS license? If so, I highly recommend you submit a ticket to the Real-Time License team directly via my.refinitiv.com website.

Please choose the "Refinitiv Real-Time License Management System" in the Product field as follow: