Refinitive Excel add in is different

ebeste

Hi the Refinitiv comunity,

this might be a stupid question but anyway. I wanted to use my excel add in today and once I oppened excel it was no longer there. Therefore I got it from the appstore (dont know it I got the right verion). But now it looks really different and I dont know how to access data anymore. Did I do anything wrong? and if not is there a guid how to use this "new" version.

Thats how it looks now:

And it used to look like this (just that I could also get data from datastram):

Greeting

Erik

zoya faberov

Hello @ebeste ,

This developers forum can be of most benefit to you with questions on how to use Refinitiv API.

Refintiiv Eikon support will be best able to help with Eikon desktop issues, including Eikon Excel plugin installation and usage. Please contact Eikon support directly, by opening a support case at Refinitiv Helpdesk Online -> Product -> Eikon

if you unable to proceed, please let us know and will open a case on your behalf?

raksina.samasiri

hi @ebeste ,

In the start menu, could you try searching for 'Eikon' then looking for 'Refinitiv Eikon - Microsoft Excel'

From there, you will be able to see the tab 'Refinitiv Eikon'

To enable 'Refintiiv Eikon Datastream', after logging in to Refinitiv Eikon add-in, you can click on 'Add-Ons' then click Enable the 'Datastream' app (the screenshot is provided in the comment

raksina.samasiri

Plus, the Refinitiv 365 add-in is the new version of Refinitiv's Excel add-in, to raise any questions regarding the product, you can contact the Eikon support team directly via MyRefinitiv.

ebeste

@raksina.samasiri I found it but now excel loads the addin since 10 min and ideas?

ebeste

Thanks to all of you by the way really nice of you to help out I also contacted the support now

georgecambridge001

Hello
@raksina.samasiri
@zoya faberov
@ebeste

I am facing the same issue on Mac. How can I display this version of excel add-in? Mac doesn't have start menu.

Ruben

This question is not, by any means, stupid! I am genuinely frustrated with the situation I'm facing. I have both Refinitiv Workspace and Eikon installed on my computer, and I'm trying to use the Eikon Excel plugin instead of Workspace because, believe it or not, the data source and API fields are different! Can you imagine the inconvenience? It's far from ideal, and what makes it even worse is that I cannot access the Eikon Excel plugin if Workspace is installed. It's absolutely infuriating! On top of that, finding relevant documentation is an arduous task. Hopefully this gives a glimpse of my frustration now.

Ruben

Hi
@ebeste; have you found a solution to your issue? I'm running into the same here.