EMA:Failed to perform transport secure channel connections to hosts. Error: Couldn't add the channel

zhangqingfeng

loggerMsg

ClientName: LoginCallbackClient

Severity: Error

Text: RDMLogin stream was closed with status message

username <not set>

usernameType <not set>

State: Closed/Suspect/Usage error - text: "Failed to perform transport secure channel connections to hosts. Error: Couldn't add the channel to the token session as the token reissue interval(-2319 ms) is too small."

loggerMsgEnd

three question:

one:Why does this happen?

two:How do I catch this exception error?

three:How to handle this error? (Code examples would be great)

Jirapongse

@zhangqingfeng

You need to contact the LPC support team via MyRefinitiv to verify the error.

The error was sent in the login status message with the closed stream state so EMA will not recover the connection.

loggerMsg
ClientName: LoginCallbackClient
Severity: Error
Text: RDMLogin stream was closed with status message
username <not set>
usernameType <not set>


State: Closed/Suspect/Usage error - text: "Failed to perform transport secure channel connections to hosts. Error: Couldn't add the channel to the token session as the token reissue interval(-2319 ms) is too small."
loggerMsgEnd

However, the application can detect it by registering the login request to receive the login status messages in the callback, as shown in the example 333.

Then, if the application received the login status message with the closed stream state, the application can create a new consumer to connect to LPC.

Jirapongse

@zhangqingfeng

Are you getting this error while connecting to LPC?

zhangqingfeng

Yes,connecting LPC

zhangqingfeng

Thanks,i will test example 333,if it works and then accepts this comment

zhangqingfeng

Hi @Jirapongse

According to our production, we can only catch Ok and Suspect instead of Close states

Jirapongse

@zhangqingfeng

For the login stream, if the stream state (statusMsg.state().streamState()) is still opened (StreamState.OPEN) but the data state (statusMsg.state().dataState()) is suspect (DataState.SUSPECT), typically, EMA will recover the connection on behalf of the application.

StatusMsg
    streamId="1"
    domain="Login Domain"
    state="Open / Suspect / None / 'channel down'"
    name="user"
    nameType="1"
StatusMsgEnd

gang.chen1

Hi Jirapongse,

could you advise how to capture stream state (statusMsg.state().streamState()) is Closed ? Client want to capture it and rebuild consumer.

thanks

zhangqingfeng

Statusmsg.state().streamState()or refreshmsg.state ().streamState() can be fetched to closed?

Jirapongse

Both refresh and status messages contain stream states. You can check stream states on both refresh and status messages.