Unable to ping to the server and establish SxS session

linxiao.dai1

I'm referring to Eikon Side by Side Interoperability API quickstart to establish the environment. But it just keep running with nothing returns... Is it because I missed any process

Jirapongse

@linxiao.dai1

You can try other ports, such as 9001.

You can check the Eikon SxS log file, such as SxS.20220819.111612000.p4316 for the TCP port used by SxS.

[2022-08-19 04:16:17.661|1|api-svc|1|INFO] Start server...
[2022-08-19 04:16:17.668|1|api-svc|0|WARN] Server listen -> listen EADDRINUSE 127.0.0.1:9000
[2022-08-19 04:16:17.683|1|api-svc|1|INFO] Listening to port=9001
[2022-08-19 04:16:19.786|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests

chavalit-jintamalit

Hi @linxiao.dai1

Please try to restart your Eikon Desktop and test it again.

If it does not help, please enable debug log on your Eikon Desktop (following the steps in https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv)

Then please browse to the SXS log file as @Jirapongse mentioned.

Sample path to the log file on my machine - C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.20220819.094841.p44564

If everything looks good but you still cannot connect to the SXS service, it may be blocked by your company Firewall or network policy.

linxiao.dai1

thanks @Jirapongse, issue resolved by changing port to '9001'

linxiao.dai1

thanks @chavalit-jintamalit , issue resolved by changing port to '9001'