404 error The requested resource is not found - Can't connect to APIProxy

david.corkery

Hi - trying to connect to get data with the api, but evrery time I use an api's functionit gives me a 404 error. Followed that guide for a solution, but my ApiProxy and SxS file are different from what is shown in the guide. And I get the same 404 error running the following code :

import eikon as ek

ek.set_log_level(1) #This is to enable log detail

ek.set_app_key('xxxxxxxxxxxxxxxxxxxxxxxxx') #A

Could you kindly help.

zoya faberov

Hello @david.corkery ,

Believe that you have Eikon Core variant Eikon Core does not support Eikon Data API integration, as suggested by @nick.zincone

For the definitive verification on the product version, as well as to discuss your organization's integration requirements, please refer to your Refinitiv account manager, as they will be the best to help you.

nick.zincone

Hi @david.corkery

If you have never been able to successfully connect using the Eikon Data API, your license may not include a developer variant. I would suggest you review this article for troubleshooting.

david.corkery

Hi Nick, this is the guide I have followed and as you can see in the screenshot above I don't have any information on the SxS file. The ApiProxy also has the same information. How can I check if my licence includes a developer variant ?

nick.zincone

Hi @david.corkery

Look at step 6, where it instructs you to ping. You should see a section within the response that contains: {"path":"/api"}. This is an indication that you have a developer variant.

david.corkery

Thanks, but I get the following error when trying to access the http://localhost:9000/ping?all:

david.corkery

Seems like I have Support Eikon terminal, not sure if that suppor API.

nick.zincone

Hi @david.corkery

Can you try using port 9060? http://localhost:9060/ping?all

I got this port from the error output within your original post.