RemoteProtocolError('Server disconnected without sending a response.') Error code 502 | Server Error

JeffreyPatrick.Pinpin

RemoteProtocolError('Server disconnected without sending a response.')

Error code 502 | Server Error: Operation not permitted -

Hello team,

For some reason I am unable to attach the notepad file containing the full details of the error. I can send it via email. Please provide your email.

Thanks

Jirapongse

@JeffreyPatrick.Pinpin

I checked the error and it contains HTML. I copied HTML to notepad and opened it with a Web Browser. It showed the following page.

It looks like to be a client's proxy or firewall issue

However, the localhost URL (http://localhost:9060/api/handshake) used by Eikon Data API shouldn't be sent to a proxy or a firewall. The clients should contact their IT team regarding this proxy or firewall.

Jirapongse

@JeffreyPatrick.Pinpin

First, you need to check if the API proxy is running properly.

You can use a Web Browser to check the following URLs:

1. http://127.0.0.1:9060/api/status
2. http://127.0.0.1:9000/ping?all
3. http://127.0.0.1:9001/ping?all
   

Is it Eikon or Workspace and Windows or Mac?

JeffreyPatrick.Pinpin

Hi @Jirapongse

I sent you an email containing the full error message

JeffreyPatrick.Pinpin

thanks @Jirapongse ! Let me relay this to the client and get back to you if necessary.

JeffreyPatrick.Pinpin

Hello @Jirapongse

Good day! Client came back with the ff response:

"

Hi,

Thanks for the information.

Can you please help us how to bypass the proxy in python code or in Eikon configuration.

My IT team is not able to identify the code to use to bypass and fetch the data from EIkon. They have provided me with Http and Https for proxies.

Your help is much appreciated."

Could you please advise?

THanks

Jirapongse

@JeffreyPatrick.Pinpin

I don't think it is in the Python code.

I could relate to the machine or proxy settings to bypass the 127.0.0.1 address.

JeffreyPatrick.Pinpin

@Jirapongse how can the client do this?

Jirapongse

@JeffreyPatrick.Pinpin

I am not sure why the request to the 127.0.0.1 address can redirect to the SOPHOS and I am familiar with this system. I found that SOPHOS is a cyber security service. The settings are specified to the client's machine and we can't manage or change it.

The client should contact someone who takes care of this SOPHOS software in the client's company.

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