Eikon Codebook Kernel shutdown

jy

Hi! May i know the reason why I encounter the error message of "kernel shutdown" as frequent as once in 10 mins in CodeBook please? It will be great if you could kindly suggest some solutions. Thank you.

wasin.w

Hello @jy

I'm sorry to hear you are experiencing problems. Does restarting Eikon/Workspace app resolve the issue? If not, I highly recommend you contact the Eikon Support team directly to help you with this CodeBook app issue. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

jy

Thanks a lot for your help! Recently I do not have the problem with the kernel again