Workspace DATA API PROXY STATUS IS Unavailable

kunitaka.tsukamoto

In my refinitiv workspace, DATA API Proxy Status is Unavailable(cap1.PNG). I have contacted to workspace backend team and they set APIPROXY.ENABLED=TRUE,etc(cap2.PNG) last week, but my API proxy status is unavailable ...

Previously, I have checked logs and did some pings , etc but it does not work.

(ref:https://community.developers.refinitiv.com/questions/99924/eikon-api-python-eikonerror-error-code-404-client.html)

In order to change to available, I am glad if you tell me where I should check.

Jirapongse

@kunitaka.tsukamoto

I checked my Workspace and got this one.

You may need to contact the Refinitiv Workspace support team directly to verify how to enable the Data API Proxy feature.

kunitaka.tsukamoto

@JirapongThank you for your continuous response and sharing your workspace status. I will share it to workspace support team.

kunitaka.tsukamoto

thanks, but not yet available and support team set up it in their side but they have not found why my account is unavaiable now.