I am getting an error “Failed to save case to WC1. Status Code: 404” when attempting to screen custo

LarryT
LarryT
in World-Check Customer Risk Screener

It worked fine in our UAT environment but is failing when we move to production

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Best Answer

  • hannah.quinn01
    hannah.quinn01
    Answer ✓

    In UAT were you connected to your production instance of World-Check or a Pilot Instance of World-Check? 404 suggests that something is incorrect in the custom mapping which is preventing the case from being created in World-Check. If it worked fine in UAT then the most likely reason for this is that the Group ID you specified in production is incorrect. Group Ids are unique to each World-Check environment so please check the IDs from your production World-Check and then check the mapping in your custom flows/apex is referencing the correct ID.

    There is information on how to find the group id on the developer portal.

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