Service discovery request 500 server error

miguel.alvarez

Hi Refinitiv Team,

We got 500 server error via service discovery request. The request was working yesterday but not today.

We have this logs:

Sending EDP-GW service discovery request to https://api.refinitiv.com/streaming/pricing/v1
EDP-GW service discovery HTTP code: 500, Internal Server Error

Thank you for your help!

raksina.samasiri

Hi @miguel.alvarez ,

We're really sorry for the issue you've been facing. There's a current service disruption of RTO as below and the related team is working on the fix.

Subject: Refinitiv Real-Time Optimized - Service DisruptionProblem Description:
Refinitiv Real-Time Optimized is subjected to service disruptions for some customers in all regions.

This is due to an issue at Refinitiv.

You can check the service alerts at https://insightalerting.refinitiv.com/a/alerts/servicealerts/Alert/Alerts.aspx

miguel.alvarez

Thank you Raksina, we will be checking the service alert then