-
Datastream: 500 Server Error: Internal Server Error for url:
Hi, Datastream was working fine, but then I started getting this error. Nothing has have changed on my side. Exception has occurred: HTTPError 500 Server Error: Internal Server Error for url: https://product.datastream.com/DSWSClient/V1/DSService.svc/rest/GetDataBundle
-
Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP re
Good afternoon, how are you? I am writing because I am using the get_timeseries() function with the following parameters: df = ek.get_timeseries(["PAM"], start_date="2024-03-19", end_date="2024-03-20", interval = "tick") At certain times of the day it works for me, and at many other times I get a 500 error. 2024-03-21…
-
Getting Error 500 when trying to connect RKD quotes using Python
I am getting 500 error when I am trying to connect RKD fundamentals endpoint using python, can you help error code
-
Error code 500 | Server Error: {"code":500,"message":"Remote server did not reply in an a timely fas
Hi community! after the help desk referred me with my problem to this forum, would be great if one of the dev experts could have a look pls. I have checked accross previous entries but seem like this Error code 500 is a bit generic. In eikon version 1.0.1, an error for port 9060 is thrown. Seems though missleading as that…
-
Error : HTTP error: 500 Internal Server Error and Client Code Invalid
Hello! I am using Eikon API with PyCharm for some data retrieval work. I get Error : HTTP error: 500 Internal Server Error on Refinitive Workspace and the python code returns the following error: eikon.eikonError.EikonError: Error code 403 | Client Error: {"ErrorCode":1401,"ErrorMessage":"Application id…
-
Backend Error 400 ... creeping up regularly ... is there a way to avoid?
I am getting the famous 400 relatively often. Process runs fine, the slows. Same Code for ages, sometimes produces the error, sometimes not. Is there a way to get to the bottom of it? Had a couple of '500' as well, rarely though. Again, absolutely no code changes from my side Python 3.9.16, DataSPELL, Eikon 1.1.16
-
DATAPLATFORM API - 500 Error for EUROSTR=
Good morning, Today I started getting the following error when querying the following API endpoint Endpoint: https://api.refinitiv.com/data/historical-pricing/v1/views/interday-summaries/EUROSTR=?start=2023-06-14&end=2023-06-15&fields=FIXING_1&interval=P1D Error: {'id': 'd8073a4a-acad-4009-bfd0-1bf838bad365', 'code':…
-
Python Eikon API Error
If Python requests an eikon API, receive error return. - Error code 2504 | UDF Core request failed. Gateway Time-out - 500 Internal Server Error Errors occur frequently from today. Please let me know the solution. code e.g) ek.get_timeseries("LGOc1", fields="CLOSE", start_date="2023-06-04T00:00:00",…
-
Service discovery request 500 server error
Hi Refinitiv Team, We got 500 server error via service discovery request. The request was working yesterday but not today. We have this logs: Sending EDP-GW service discovery request to https://api.refinitiv.com/streaming/pricing/v1 EDP-GW service discovery HTTP code: 500, Internal Server Error Thank you for your help!
-
POST /session Token 500 Internal Server Error
python, windows, rest api How do I bypass this error?
-
error code 401, 500, 2503, and so on.
Where can I find the documents about these error codes? I lost the exact error message but these errores occur very often. ++++++++++++ Oh, I found the error messages that I've got. 500 eikon.eikonError.EikonError: Error code 500 | Server Error: {"code":500,"message":"getaddrinfo EAI_AGAIN…
-
Error Code 500: Socket Hang Up / Internal Server Error
Hi, My colleague who recently signed up for an Eikon trial account is facing the following error when attempting to run some sample code: 2022-10-28 11:11:45,977 P[19708] [MainThread 18724] Error code 500 | Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"} 2022-10-28 11:11:45,977…
-
Python Data
Raising this query on behalf of my client Today, I am stuck when trying to get data by Python. Specifically: - Internet condition: Direct Internet, no proxy setup required - Still access normally using Eikon Desktop to find data Error code: 500 | Without any specific error log (See attached error_eikon.png file) Python Env…
-
API python version to use for Eikon Desktop 4.0.55
Hello everyone, Helpdesk sent me here. I am running Python 3.7.3 (default, Apr 24 2019, 15:29:51) [MSC v.1915 64 bit (AMD64)] :: Anaconda, Inc. on win32 in a completely offline environment behind corporate firewall. I download packages and wheels from PYPI or Anaconda and have to do pip install --no-index or conda install…
-
Eikon data API error 500
We got an issue for a client: He got this error : 2022-05-13 09:47:59,392 P[150992] [MainThread 151880] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND amers2.apps.cp.thomsonreuters.com amers2.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"} 2022-05-13 09:47:59,393…
-
CODEBOOK App doesn't open: 500 Internal Server Error
Hi, I'm was running my code on the CODEBOOK app just fine yesterday. I tried to open CODEBOOK today and it gives me a blank screen with the following message: "500 Internal Server Error". Any advice on how to resolve this? Thank you
-
Unable to pull up data using Excel API through IP of 159.220.1.19
Hi, We have had a request for pulling data from Eikon into Excel. Although the method to be used is Python. Is there a way for us to use the Python connection to pull the data required as it is meant to be faster? The user has found a way online via the IP of 159.220.1.19, but it is failing. Any thoughts? Many thanks, Vikas
-
500 server error happens sometimes after moving to new DSS url
Our application is using DSS API and sends quite many PriceHistory OnDemand requests. During last week we have received twice following errors from Refinitiv (500 server error). As "customerrors" are turned off, we can see the details of error exactly with all internal details, see attachment: error.txt. You can rename the…
-
Eikon python API behind corporate proxy - Internal Server Error 500
Hello! I`m working with Eikon Desktop via eikon python api from behind the corporate proxy on Windows 10. To avoid well-known problem with "400 - Request on loopback from external IP" problem (caused by that fact that httpx library used by eikon library ignores Windows system settings of proxy bypassing for local addresses…
-
Eikon API error code 500
Error code 500 | Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"} Is the server down?
-
Error code 500 | Server Error
Hi, I am trying to retrieve data from the Eikon Data API, using python (Jupyter Notebook). However, I keep getting the following error: Error code 500 | Server Error: {"code":500,"message":"self signed certificate in certificate chain","statusMessage":"Internal Server Error"} My code is as follows: import eikon as ek…
-
Error Code 500 "Internal Server error"
Hello, I'm running the following code to download headline news but suddenly it stop working: import eikon as ek ek.set_app_key('my key') df = ek.get_news_headlines('( Topic:NEWS1 OR Topic:TOP3P ) NOT ( Topic:TOPALL OR Topic:TOPNP OR Product:RITV OR Topic:OPT OR Report:US/EARN OR Report:EUR/EARN OR Topic:FBOX OR Topic:AAA…
-
Backend error. 500 Internal Server Error
hello, I have the following issue all codes worked find before: Still Working: import eikon as ek ek.set_app_key('xxxx') ek_start = '2011-01-01' ek_end = '2021-01-01' symb = '1067651MSHT' ek.get_timeseries(symb, start_date = ek_start , end_date = ek_end) Not working: import eikon as ek ek.set_app_key('xxxx') ek_start =…
-
Can´t connect to the Eikon data API "EikonError-Server Error"
I get the following error message when I try to use the API. 2021-01-19 14:06:06,025 P[19184] [MainThread 9904] Error code 500 | Server Error: {"code":500,"message":"self signed certificate in certificate chain","statusMessage":"Internal Server Error"} 2021-01-19 14:06:06,032 P[19184] [MainThread 9904] HTTP request failed:…
-
Error code 500| internet error
I have the following error when pull data using Python API: Error code 500 | Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"} I tried: ek.set_app_key(APP_KEY) state = ek.get_desktop_session().get_open_state(); Error on handshake port 9060 :…
-
Code 500 Internal Server Error
Hello! I am experiencing the same issue Internal Server Error 500 after I run the query that used to run perfectly fine before. Please see the detailed log. And yes, I can set the app key without any errors. and the 9000/api/status message is as expected. version 2.6.4. and the eikon version is the last. 2020-12-07…
-
Eikon Data API: Error code 500
Hi, I have been using the Eikon Data API for more than a year and it worked well until recently. I'm getting the following error message: Error code 500 | Server Error: Internal Server Error - {"code":500,"message":"connect ETIMEDOUT 159.220.40.41:443","statusMessage":"Internal Server Error"} Can you help me?I have already…
-
Eikon Data API: Error code 500
Hi, I have been using the Eikon Data API for more than a year and it worked well until recently. I'm getting the following error message: Error code 500 | Server Error: Internal Server Error - {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"} Can you help me?
-
2 days ago, my eikon through python stopped working, showing only the error message: Error code 500
2 days ago, my eikon through python stopped working on my machine with no apparent reason, showing only the error message: Error code 500 | Server Error: Internal Server Error - {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal…
-
Error code 500 | Backend error. 500 Internal Server Error
Hi, I need an immediate answer!! I am trying to get some data and get the following exception: Error code 500 | Backend error. 500 Internal Server Error. I tried from 2 different users with many different data points, every fetches only 1 RIC and 1 date and got the same exception. (And It's not permissions problems-…
-
I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code
Client is using this sample code: using this sample code: https://github.com/Refinitiv-API-Samples/Example.RDPLibrary.Python/blob/master/3.1.0%20-%20Delivery%20-%20EndPoint-QuantitativAnalytics-FinancialContracts.ipynb
-
error code 500 when trying to get time series.
Hi, I am trying to get time series data form Eikon Python API. the code I used is: req, err = ek.get_timeseries(permid9, ['TR.TRESGScore'], start_date = "2008-12-30", end_date = "2018-12-31", interval="yearly"), where permid9 is a list of string permanent IDs of S&P 500 constituents in 2009. The code does not work and I…
-
EikonError: Error code 500 | Backend error. 500 Internal Server Error
Have been getting this error for almost every query - has something changed over the past 48 hours? I hv not changed anything at my end. I have - Eikon Proxy API : Version 1.0.102 (1.0.102) [for Mac] - MacOS: Catalina 10.15.1 (19B88) - MacBook Pro The backend server error is causing a serious issue in running regular…
-
I get "backend error. 500 Internal Server Error" when I want to pull the data in our code from 24 ho
We didn’t have this kind of error before. Every time that we run the program, we get different range of dates. Sometimes we can pull the data in our codes from 2007 until now and sometimes we can pull the data from 2017 until now. These codes work for 6 months and we didn’t change anything in our codes.
-
Unable to login to Eikon API Proxy due to server error
I am unable to login to the Eikon API Proxy today on both Windows and Mac. I was able to login successfully last week. On Mac, I start the Eikon API Proxy app. The app starts, a window that says "Loading login page" appears, and then the app crashes. In the app logs (~/Library/Application Support/Eikon API Proxy/Logs), a…
-
Receive 500 Internal Server Error for screeningRequest in World Check
I am trying to integrate World Check One Screening Request, I am receiving proper responses on the postm an, but when I hit from my application, I receive 500 Internal Server Error. Authorisation Header: Signature keyId="18XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX",algorithm="hmac-sha256",headers="(request-target) host date…
-
Backend Error. 500 Internal Server Error
2019-02-26 16:40:56,635 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'TimeSeries', 'W': {'rics': ['AC.MX'], 'fields': ['VOLUME;VALUE;', 'TIMESTAMP'], 'interval': 'tick', 'startdate': '2019-02-26T21:00:00', 'enddate': '2019-02-26T21:10:00'}}, 'ID': '123'} 2019-02-26 16:40:56,749 -- pyeikon -- DEBUG -- HTTP Response code:…
-
backend error: 500 internal server error - workaround
Last week we experienced a lot of "500 internal server error" during our standard data collection procedure. I see there are other posts regarding this error on the forum. So it seems like there were the issues with the TR data server(s). I'm wondering if there is any workaround for this type of errors.. maybe it's…
-
backend error. 500 Internal Server Error - with get_timeseries request
getting error code 500 today with get_timeseries request
-
python Eikon api response 500
Hi, trying to write a Python/Eikon API for the first time. I started with the sample code available on the TR website. I have set up new App API code which I have specified in my script along with my Eikon username and password. This is the response ############### Sending Authentication request message to TRKD…