Backend error. 500 Internal Server Error

abedanian
abedanian
in Eikon Data APIs

hello,

I have the following issue all codes worked find before:

Still Working:

import eikon as ek

ek.set_app_key('xxxx')

ek_start = '2011-01-01'

ek_end = '2021-01-01'

symb = '1067651MSHT'

ek.get_timeseries(symb, start_date = ek_start , end_date = ek_end)


Not working:

import eikon as ek

ek.set_app_key('xxxx')

ek_start = '2011-01-01'

ek_end = '2021-01-01'

symb = '1067651MSPD'

ek.get_timeseries(symb, start_date = ek_start , end_date = ek_end)

Backend error. 500 Internal Server Error 2021-02-24 21:53:07,025 P[22304] 
HTTP request failed: EikonError-Backend error. 500 Internal Server Error


I already checked similar issue on the forum but none of them worked,

Seems to crash randomly on a RIC,

Do you have internal issue ?

Best

Antoine

Tagged:

Best Answer

  • Alex Putkov.1
    Alex Putkov.1
    Answer ✓

    There are numerous reasons why an HTTP request may occasionally fail. If this happens randomly and infrequently, a simple workaround is to catch the error and re-request the data. If this happens frequently or if you're able to consistently reproduce the problem, I suggest opening a support case with Refinitiv Helpdesk. Refinitiv Support can be reached by calling the Helpdesk number in your country, using Contact Us capability in Eikon application or by visiting MyRefinitiv.

Answers

  • Unknown
    Unknown

    The HTTP status code 500 is a generic error response. It means that the server encountered an unexpected condition that prevented it from fulfilling the request. This error is usually returned by the server when no other error code is suitable MyAARPMedicare

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