Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP re

mcomisso

Good afternoon, how are you? I am writing because I am using the get_timeseries() function with the following parameters: df = ek.get_timeseries(["PAM"], start_date="2024-03-19", end_date="2024-03-20", interval = "tick") At certain times of the day it works for me, and at many other times I get a 500 error. 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP request failed: EikonError-Backend error. 500 Internal Server Error This example is from Python and with Eikon in version 4.0.60 Could you help me? Thank you very much in advance!

jonathan.legrand

Hi @mcomisso,

We advise coding defensively when experiencing these issues. In Python, this involves using try except loops.
Please do let us know if you have any further questions.