Backend Error. 500 Internal Server Error

igorg

2019-02-26 16:40:56,635 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'TimeSeries', 'W': {'rics': ['AC.MX'], 'fields': ['VOLUME;VALUE;', 'TIMESTAMP'], 'interval': 'tick', 'startdate': '2019-02-26T21:00:00', 'enddate': '2019-02-26T21:10:00'}}, 'ID': '123'} 
2019-02-26 16:40:56,749 -- pyeikon -- DEBUG -- HTTP Response code: 200 
2019-02-26 16:40:56,749 -- pyeikon -- DEBUG -- HTTP Response: {"ErrorCode":500,"ErrorMessage":"Backend error. 500 Internal Server Error"} 
2019-02-26 16:40:56,749 -- pyeikon -- ERROR -- Backend error. 500 Internal Server Error 
2019-02-26 16:40:57,694 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'TimeSeries', 'W': {'rics': ['AEROMEX.MX'], 'fields': ['VOLUME;VALUE;', 'TIMESTAMP'], 'interval': 'tick', 'startdate': '2019-02-26T21:00:00', 'enddate': '2019-02-26T21:10:00'}}, 'ID': '123'} 
2019-02-26 16:40:57,770 -- pyeikon -- DEBUG -- HTTP Response code: 200 
2019-02-26 16:40:57,771 -- pyeikon -- DEBUG -- HTTP Response: {"ErrorCode":500,"ErrorMessage":"Backend error. 500 Internal Server Error"} 
2019-02-26 16:40:57,771 -- pyeikon -- ERROR -- Backend error. 500 Internal Server Error 
2019-02-26 16:40:57,788 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'TimeSeries', 'W': {'rics': ['AEROMEX.MX'], 'fields': ['VOLUME;VALUE;', 'TIMESTAMP'], 'interval': 'tick', 'startdate': '2019-02-26T21:00:00', 'enddate': '2019-02-26T21:10:00'}}, 'ID': '123'} 
2019-02-26 16:40:57,889 -- pyeikon -- DEBUG -- HTTP Response code: 200 
2019-02-26 16:40:57,889 -- pyeikon -- DEBUG -- HTTP Response: {"ErrorCode":500,"ErrorMessage":"Backend error. 500 Internal Server Error"} 
2019-02-26 16:40:57,889 -- pyeikon -- ERROR -- Backend error. 500 Internal Server Error

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We've got hundreds of those error today. After several re-tries we could get the data.

Alex Putkov.1

Since this seems to be a recurring problem I raised case 07397714 on your behalf with Refinitiv Helpdesk to investigate this backend issue.