Error Code 500: Socket Hang Up / Internal Server Error

wesley.ng
wesley.ng
in Eikon Data APIs

Hi,

My colleague who recently signed up for an Eikon trial account is facing the following error when attempting to run some sample code:

2022-10-28 11:11:45,977 P[19708] [MainThread 18724] Error code 500 | Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"}
2022-10-28 11:11:45,977 P[19708] [MainThread 18724] HTTP request failed: EikonError-Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"}
Traceback (most recent call last):
  File "c:\programdata\anaconda3\lib\site-packages\eikon\json_requests.py", line 127, in send_json_request
    _raise_for_status(response)
  File "c:\programdata\anaconda3\lib\site-packages\eikon\json_requests.py", line 271, in _raise_for_status
    raise EikonError(response.status_code, error_msg)
eikon.eikonError.EikonError: Error code 500 | Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"}

I suspect that a backend configuration has to be modified since he just signed up for the account. If this is indeed the case, could anyone from the Refinitiv/Eikon team let me know who to PM to pass on the associated email address?

Many thanks.

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Best Answer

  • Jirapongse
    Jirapongse
    Answer ✓

    @wesley.ng

    Sorry about the issue that you are facing.

    If it relates to the backend configuration, please contact the Eikon support team directly via MyRefinitiv.

    I found a similar question. The issue was resolved by adding a config parameter to Eikon account settings at Refinitiv.

    I hope that this information is of help

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