We have Live Case in WorldCheck API in Resolve API and in Screening give me non-filter data

erahman

ResolveCases.PNGWe have Two Issues :

1. Resolve API "SEQ-case-investigate-resolve-results: Resolve results." :
when i sent batch of Results IDS as attached file, it gives me the following error:

{

"error": "RESOLVE_RESULTS_FAILED", "cause": "Resolution of results request has failed, please check that all required fields are supplied and valid."

}

2.Screeing Request :

get NonFilter Data With Secondary Fields on Production Account

ssneha.balasubramanian

Hi @erahman and @raksina.samasiri,

The client was facing issues with resolution of cases as they were using incorrect statusId, riskId and reasonId combination. Once they retried the request with the correct combination using endpoint - "SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group", they were able to get a successful response. Thank you.

Regards,

Ssneha Balasubramanian.

ssneha.balasubramanian

Hi @erahman,

Can you send me the full request body and also elaborate on #2. Thank you.

Regards,

Ssneha Balasubramanian.

erahman

Kindy check your email cause i can't upload file