Python websocket-api returned message "unknown to system".

shinhanai_d

Hi, I'm trying to modify my company's program as the API has changed to V2.

The legacy program received data through API and saved it as a file such as CSV.

1. Here is License

ELEKTRON REAL TIME IN CLOUD STREAM ID: 1
EAL-TIME ID WATCHLIST 2.5K: 1

Status: Assigned
Type: Base

2. I tried to follow this code as best as I could.

https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/RDP/python/market_price_rdpgw_client_cred_auth.py

3. my PAA web console information. ( '****' is masking values for asking.)

###################################
# [PAA Service Application]
###################################
Application name: testApplication_23-08-17
Application id: 30bd9669-****-****-a997-89560c584722
Service account name: getAPI
Service ID: GE-EMXIJKYAUR4E
password: ********-***-****-****-6e294fd3c431
Authentication method: Secret
Status: Active

3. I set variables

# Global Default Variables
app_id = '30bd9669-****-****-a997-89560c584722'
auth_token = ''
auth_url = 'https://api.refinitiv.com/auth/oauth2/v2/token'
clientid = ''
client_secret = ''
discovery_url = 'https://api.refinitiv.com/streaming/pricing/v1/'
hostName = ''
hostName2 = ''
hostList = []
backupHostList = []
hotstandby = False
port = 443
port2 = 443
position = ''
region = 'us-east-1'
ric = '/TRI.N'
scope = 'trapi.streaming.pricing.read'
service = 'ELEKTRON_DD'
session2 = None
curTS = 0
tokenTS = 0

#####################
## User Defined Vars
#####################
newPassword = ''
data_path = 'C:\_works\PAA\data'
log_path = 'C:\_works\PAA\logs'
data_dict_size = 52
data_dict_list = []
clientid = 'GE-EMXIJKYAUR4E' 
client_secret = '********-***-****-****-6e294fd3c431'
password = client_secret

4. I Got this messages.

2023-09-06 15:08:41.476531 Session1: Connecting WebSocket to wss://ap-southeast-1-aws-3-sm.optimized-pricing-api.refinitiv.net:443/WebSocket...
2023-09-06 15:08:42.022800 Session1: WebSocket successfully connected!
2023-09-06 15:08:42.022800 SENT on Session1:
{
  "Domain":"Login",
  "ID":1,
  "Key":{
    "Elements":{
      "ApplicationId":"30bd9669-****-****-a997-89560c584722",
      "AuthenticationToken":"xts********0AjKCAnx",
      "Position":"10.168.112.201/laptop-kaydash"
    },
    "NameType":"AuthnToken"
  }
}
2023-09-06 15:08:42.423636 RECEIVED on Session1:
[
  {
    "Domain":"Login",
    "ID":1,
    "Key":{
      "Name":"xts********0AjKCAnx"
    },
    "State":{
      "Code":"Error",
      "Data":"Suspect",
      "Stream":"Closed",
      "Text":"GE-EMXIJKYAUR4E, unknown to system."
    },
    "Type":"Status"
  }
]

Q) What part should I fix?

wasin.w

Hello @shinhanai_d

Based on the given information, your V2 credential received the Access Token from RDP Auth Service (version 2) successfully and the application did send a valid WebSocket JSON login request message to RTO.

However, the Login status response message "Text":"GE-XXXXXX, unknown to system." indicates that the RTO server does not recognize that GE-XXXXXX username. This message is generated from the RTO side, so I strongly suggest you contact the RTO support team directly to verify this issue on the server side. You can submit a support ticket to the RTO support team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

Jirapongse

@shinhanai_d

Thank you for reaching out to us.

I got the same error when using your access token.

Please contact the Refinitiv Real-Time - Optimized support team directly via MyRefinitiv to verify your account (GE-EMXIJKYAUR4E).

shinhanai_d

Thank you very much for your help with verification.

shinhanai_d

I was really curious as to why I was getting an error with API response. Thank you for interpreting this response.

fadiman002

not working

fadiman002

don't use then