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CMake errors installing RTSDK 2.2.1.L1 for Visual Studio 2022
Hi, I'm having issues installing RTSDK2.2.1.L1 for Visual Studio 2022. Having rebuilt my PC recently, I had the following installed before attempting to install this devkit: * Windows 11 Pro x64 (All the latest updates applied) * Python 3.12.5 * Github desktop 3.4.3 * Cmake 3.30.3 * Visual Studio Enterprise 2019…
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modulenotfounderror: no module named 'refinitiv.data'; 'refinitiv' is not a package
use "pip install refinitiv-data" installed package, the py file only have 1 line "import refinitiv.data as rd" . got folllowing error: "ModuleNotFoundError: No module named 'refinitiv.data'; 'refinitiv' is not a package"
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how to get the correct HMAC value- WorldCheck One API
Hi Team a client is on trial for World-Check One API and they are facing the issue below: We are getting a 401 Unauthorized error when trying to make our first call to the API. We believe this may be due to the way we are producing the Authentication Headers. In testing our code for producing the Headers, we have tried to…
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Timed out on the end point
Hello, I have a loop to evaluate OTC Equity options via the end point: "https://eu-west-1-api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts" and also tried: "https://api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts" but am getting the error either way. I am passing 90 options at a…
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Missing Videos in Tutorial
When I go to Websocket API and select Tutorials > Video Tutorials, I don't actually see any videos. It is just a blank area where a video box should appear. I am using EDGE and logged into developers.lseg.com using my LSEG laptop. I also tried using Firefox and got the same results. I wonder if this is a result of the move…
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Error Handling | RDP API
Hey Team, Can you provide guidelines on robust error handling and retry logic for API calls to handle transient errors and ensure reliable data retrieval for RDP API? Thanks!
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Error Retrieving Data through Eikon API
Hi Team, I managed to install the eikon package and set the app key, however, when I tried to run any of the test codes, like " df = ek.get_timeseries(["MSFT.O"], start_date="2016-01-01", end_date="2016-01-10") " I ran into error. It would be great it someone could provide some advice. Thanks in advance!! Here's what I…
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Repeated Failures on TimeSeries Query from Eikon API
Eikon API Python Windows df = ek.get_timeseries(ric, start_date=start_date, end_date=end_date, fields='Close') This request fails frequently leading to missing data, I either get "Error code 2504 | UDF Core request failed. Gateway Time-out" or "Error code 500 | Backend error. 500 Internal Server Error". I have tried…
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REST API error message for ISIN DU00000COCHA reflecting as ISIN DU00000COCH3
Hi, Wanted to check on the below issue where using DSS REST API for ISIN DU00000COCHA, getting the error message reflecting as ISIN DU00000COCH3 not found under Terms and Conditions Report Template. I am using DSS Rest API extraction and Identifier List is having ISIN as DU00000COCHA which is a Dummy ISIN, however in the…
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Code 221 'The access to field(s) denied.' when trying to access event data with Refinitiv Data while
Hi, I trying to get event data using Refinitiv Data, using both sync requests as async requests. No error code is supplied for sync requests (just an empty df), but when I use async I get error code 221 'The access to field(s) denied.' I find the error strange since I have access to event data using Eikon's Python API.…
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Client error doctype
I have been using API for quite some time, and never gotten this error. Now I get this. How to troubleshoot this? Thanks 2024-02-05 11:09:36,223 P[6956] [MainThread 7328] Error code 404 | Client Error: <!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><title>Error</title></head><body><pre>Cannot POST…
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ERROR: processing did not complete successfully !
Trying to download ZFU8 I get the following response Chain Identifier: ChainRIC 0#ZFU8, Constituents: 2 RIC 1FVU8^0, Start date 29.08.2008 0:00:00, Change Date 31.05.2014 0:00:00, Expiration Date 30.09.2008 0:00:00, RIC 1FVU8^0, Start date 29.08.2008 0:00:00, Change Date 01.10.2016 0:00:00, Expiration Date 30.09.2008…
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Error code -1 when trying to use rd.get_data
Hello, I am trying to extract value chain data using python library refinitiv.data. I can start the session with no issues: However, when I try to extract data (I tried to extract different kind of information using rd.get_data) I get the following error: Could you please help me? Thank you very much.
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About error: 'str' object has no attribute 'get'
I'm using rdp to get data of private firms. I modified the code many times, but I kept get error like this. Could someone help me to fix this? Many thanks! Below is my code: import pandas as pd import refinitiv.dataplatform as rdp import time import logging def get_info(session, url, firm): try: endpoint =…
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please help with the following error: [OMMSTREAMING_CHAINS_0.0] on_ws_error.
Hello, I am getting the following socket error: "[OMMSTREAMING_CHAINS_0.0] on_ws_error: Exception: Connection is already closed." Please note that calling WFC.constituents works but fails on rd.getdata(). Any idea what might be the cause? Thanks Moti session = rd.session.platform.Definition( app_key = APP_KEY, grant =…
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client is trying to snap PUTCALLIND field (109 field id) for the RIC S1R955U3 and they are getting “
Hi Team, client is trying to snap PUTCALLIND field (109 field id) for the RIC S1R955U3 and they are getting “ThomsonReuters.RFA.Common.InvalidUsageException” error or blank state. How can client get PUTCALLIND field value for the RIC?
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Python websocket-api returned message "unknown to system".
Hi, I'm trying to modify my company's program as the API has changed to V2. The legacy program received data through API and saved it as a file such as CSV. 1. Here is License ELEKTRON REAL TIME IN CLOUD STREAM ID: 1 EAL-TIME ID WATCHLIST 2.5K: 1 Status: Assigned Type: Base 2. I tried to follow this code as best as I…
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Error:Port Number was not identified
I recently installed the eikon API and wanted to test some queries to download data, but unfortunately face a proxy error. I have tried out all the suggested solutions to fix this proxy error from similar Q&A threads, but does not seem to work. I am not sure what my python installation is missing in order to fix this, .…
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RDP-Ownership responds error : "Too Many Request"
Hello there, please help take a look: I got a client say they sometimes get error on responds wiht "Too Many Requests". Client using https://api.refinitiv.com/data/ownership/v1/views/org-info?universe=AAPL.O, normally will have 1-3 RICs on a request, and 1-3 request per second. so i don't think this would hit the limit for…
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ModuleNotFoundError: No module named 'LabelBuilders'
Article: Idiosyncratic risk ranking using eXplainable AI https://github.com/Refinitiv-API-Samples/Article.RD.XAI.Python.Explaining.Idiosyncratic.Risk ----------------------------------------------------------------------------------------------------------------- # Label Builder class LabelBuilders: def __init__(self,…
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Python RDL - error message general aid
Good day, We recently developed a very simple Python+RDL script which aims to instantiate a custom config file to be populated with details of connectivity such as: -dacs user & -ads server We do some RIC consultation through: rd.content.pricing.Definition We are able to take user input for number of updates, RICs and…
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ek.get_news_headlines VALUERROR WHEN EMPTY
I have coded the following in Jupyter Notebook headlines_1 = ek.get_news_headlines(query="FXBUZ AND CORRECTED", count=20, date_from=date_from_str, date_to=date_to_str) Previously when I ran this, if the results were empty it would return and empty line. Now I get the following…
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Authentication Error : Failed to get access token 429 - {"error":"429" ,"error_description":"Reques
While using rdpToken.py for Authentication, I am getting error that Failed to get access token 429 - {"error":"429" ,"error_description":"Request rate too high." }, https://api.refinitiv.com/auth/oauth2/v1/token API is used for Authentication.
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An error occurred while requesting URL('http://localhost:9060/api/rdp/discovery/search/v1/'). ReadTi
Currently struggling with obtaining data via the refinitiv.data API for Python, receiving the error message displayed in the title. The code, which worked until this morning looks like this: import refinitiv.data as rd rd.open_session() data = rd.discovery.search( view = rd.discovery.Views.GOV_CORP_INSTRUMENTS, top =…
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Error code 418 | Client Error:
Hi, Does anyone know what error is Error code 418 | Client Error? I don't find anything in the forum... Thanks!
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Get "Max retries exceed" error or "NoneType" error when doing parallel parsing bundle
As the title and screenshot of the process, I'm getting some fields latest data (related to price, dividend, splits) on numbers of tickers (symbol list is d dataframe with datastream_id, and tickers, containing about 6000 symbols). I'm using get_bundle_data in DatastreamPy, also using ProcessPoolExecutor to get data…
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Frequent Timeout Error from RKD API's
Hi Team, We are gettig frequent time out error from RKD API's could you check and confirm what is causing this isssue! Thanks & Regards, Urmila.
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Connection Timeout
I was trying to pull data with get data as first and it seems to run into server time out problem. I figure that might has been caused by the api limit. I switch to timeseries and this is what I got File, line 134, in send_json_request raise EikonError(eikon_err.code, eikon_err.message) eikon.eikonError.EikonError: Error…
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Case Manager function - "Oops something has gone wrong while loading this app"
Consistently I receive this message when attempting to use the case manager function since the redesign/update a few days ago - across multiple browsers. The "reload" option produces the same error. Can it be fixed?
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Error update template
Hi guys, I got error when update report template: The request body is attachement. Help me, please
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Getting out of buffer exception due to slow consumer (EMA C++ OMM API)
I'm building a interactive provider (EMA C++ OMM API) for streaming the market data to different downstream applications, which are Refinitiv Consumer, through TCP socket. I'm testing the scenario that how my provider behaves when I have very slow consumer connect to it. I found that the provider will throw an out of…
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get_symbology() got an unexpected keyword argument 'bestMatch'
Since yesterday when I've upgrade Eikon 1.0.2 to 1.1.16 (latest) and Python from 3.6 to 3.11, I can't use get_symbology with the parameter "bestMatch". ¿Any idea? get_symbology() got an unexpected keyword argument 'bestMatch'
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Error connecting to Renitive Realtime Websocket API
Getting this error when connecting to Refinitiv Websocket API, is there an issue ? Connecting to WebSocket wss://us-east-1-aws-3-sm.optimized-pricing-api.refinitiv.net:443/WebSocket ... com.neovisionaries.ws.client.WebSocketException: The status line of the opening handshake response is empty. at…
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Error in data connection
Hello, I am trying to run this example here (https://github.com/Refinitiv-API-Samples/Example.DataLibrary.Python/blob/main/Examples/2-Content/2.02-Pricing/EX-2.02.02-Pricing-StreamingWithDataFrame.ipynb) but I get error on rd.open_session(). When I open a session with the syntax in…
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Wrong ticker for Ball Corp
Hey all, Ball Corp has the wrong ticker in the PermID page. Correct ticker should be BALL, but it's been entered as BLL. https://permid.org/1-4295903520
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What is meant by "The '(' delimiter is unexpected in identifiers."?
When I try to get data from EIkon, Eikon returns null values for fundamental data, such as company name, along with the following error message: Error 604: The '(' delimiter is unexpected in identifiers. Why am I seeing this error?
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RIC and It's Service name
Hi Team, I have list of 13k RICS to subscribe. As of now I am connecting to EMA Consumer 450 series and service (ELEKTRON_DD). For some of the RICS I do see record not found. Hence, I would like to know which RIC belongs to which service?
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Error Text channel out of buffers errorId=-4 errorText=channel out of buffers
I am using the API version below to submit 7800 messages. This worked fine for months but is suddenly giving me the error below. API Version <groupId>com.thomsonreuters.ema</groupId> <artifactId>ema</artifactId> <version>3.2.0.2</version> Error ClientName: SingleItem Severity: Error Text: Internal error:…
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EMA consumer error 107
Here is my Code, according to C++ EMA Cons113: OmmConsumerConfig config; EmaString itemName = "EUR="; EmaString consumerName = "Consumer_4"; config.username("xxxxxx"); config.password("xxxxxx"); config.clientId("xxxxxx"); OmmConsumer consumer( config.consumerName( consumerName ) ); consumer.registerClient(…
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Dsws unable to perform more than one bundle request
I am trying to request several bundles of data through pythons Datastreamdsws module, the first request processes perfectly, but when I iterate for the second and subsequent try it fails with the following error. get_bundle_data : Exception Occured (<class 'TypeError'>, TypeError("argument of type 'NoneType' is not…