Workspace login invalid parameter

appsatyyum

I have a subscription of refinitive workspace but when I log into the app on my laptop or PC it says that couldn't connect to server or if I try logging in through web version it says "invalid parameter". I am really exhausted after trying to contact with helpdesk. They never connect my call and put me on hold for 1 hour.

wasin.w

Hello @appsatyyum

Thank you for reaching out to us. Unfortunately, this forum is dedicated to the LSEG/Refinitiv APIs general usage questions only.

Regarding your Workspace application login issue, I highly recommend you contact the Workspace support team directly. You can contact the team via https://my.refinitiv.com/content/mytr/en/productsupport.html website.