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Refinitv API connection force log out my Workspace app and do not allow me to sign in
Hi, I am forced log out when I open_session with Refinitiv.data while having the Workspace app open, then the app asks me to sign in (screenshot below), after I hit 'Sign In', it shows 'Loading' then return to the first screenshot. In order to sign in, I have to force close the app on Task Manager and launch it again. Does…
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Unable to connect on VS Code Python
Hi there, Whilst I have been using CodeBook, I'd also like to code locally on my machine and use Visual Studio Code. However, the following script returns an error and as a result I am unable to connect: import refinitiv.data as rd from refinitiv.data.content import news from IPython.display import HTML import pandas as pd…
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Error: messenger not found
user is getting the following message: Listening to port=9006 Error: messenger not found.
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Cannot prepare connection OMMStreamConnection error
Hi, I am using refinitiv.data package to extract dividend estimation data. Here is part of my code: import refinitiv.data as rd reuters_data = rd.get_data( universe=list_ids_forecast, fields=['ROW80_4', 'ROW80_7', 'ROW80_8', 'ROW80_9', 'ROW80_10', 'ROW80_11', 'ROW80_12', 'ROW80_13', 'ROW80_14', 'ROW80_15', 'ROW80_16',…
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Unable to connect with Refinitiv Data Library for C#
Trying to connect with the C# API on a new computer (windows) I cannot get a connection. The workspace application itself seems to work fine. Are there any system/network configuration settings I should check? When I turn on logging I get the following RDP.log entries: 2023-11-22T12:48:05 Info…
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http request failed : ConnectError( all connection attemppts failed )
I can't connect to the server Refinitiv . Any browser cannot. proxy re-settings do not help either. Refinitiv Eikon Destop does not start with an error 'CBootstrapImpl::LoadProviders' .
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Workspace login invalid parameter
I have a subscription of refinitive workspace but when I log into the app on my laptop or PC it says that couldn't connect to server or if I try logging in through web version it says "invalid parameter". I am really exhausted after trying to contact with helpdesk. They never connect my call and put me on hold for 1 hour.
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can not login the Eikon
I am in Canada but my register location is Taiwan. I can not login the Eikon and it shows the following info: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv Platform is encountering problems • the desktop…
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Issues with Eikon API Connection
Hello everyone, I've been using the Eikon API with Python in the past, especially for downloading Company Fundamentals. However, in recent days I've been encountering connection issues. Here's the specific error I've been getting: 2023-10-13 10:43:00,004 P[23252] [MainThread 22548] Error: no proxy address identified. Check…
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Error code 500 | Server Error: {"code":500,"message":"Remote server did not reply in an a timely fas
Hi community! after the help desk referred me with my problem to this forum, would be great if one of the dev experts could have a look pls. I have checked accross previous entries but seem like this Error code 500 is a bit generic. In eikon version 1.0.1, an error for port 9060 is thrown. Seems though missleading as that…
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ReadError: [WinError 10054] An existing connection was forcibly closed by the remote host
Below is the code I am using. Anyone can help? Thank you. ********************************* import refinitiv.data as rd from refinitiv.data.content import search rd.open_session() response = search.Definition("AU000000BHP4 Berlin",top=1).get_data() response.data.df.iloc[0][4] rd.close_session()…
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set_app_key handshake
Hello, after having set an app key, I am trying the python eikon package. python 3.8.13 eikon 1.1.16 httpx 0.24.1 (putting it there as I saw that this package was of importance). I am working behind a proxy, windows environment. I tried to relog on / log off my eikon session and tried with a new app key but nothing…
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Eikon Messenger Chatbot API - Issues when joining chatrooms
Hello, Since today I'm experiencing issues when using the Eikon Messenger Chatbot API to listen to the chatrooms. The issues already arise when joining the chatrooms, saying something like remote end closed connection without response. Has someone also experienced the same today? Is the remote server (Refinitiv) broken?…
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Issue with connecting Eikon API in Python
Hi, I followed the trouble shooting instruction https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv and all other steps seems good except sxs file only showed as below. do you mind please assist? Thanks
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API Connection to Refinitiv
Anyone know what maybe causing the following error -- have cleared cache.
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Messenger Bot API server connection issues
Hi, I've found that I occasionally get server connection issues when trying to refresh the authentication token every five minutes. 2022-11-02 11:56:32.157+0100 root : USER: INFO refreshing authentication token. 2022-11-02 11:56:46.622+0100 root : USER: ERROR RDP authentication result failure: 500 Internal Server Error…
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Connection to remote host is lost when using Eikon Messenger Bot API (WebSocket)
Hello, I need your help. I am using the python demo script for the Eikon Messenger API to listen in a chatroom. Unfortunately, the connection to the remote host is lost after a certain time every time. Is it the WebSocket service or threading in Python or am I getting kicked out by Refinitiv? Thanks.
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Unable to connect to the RDP API
I am unable to connect to the rdp api, when I try and open a session I get back "internal server error": All was working yesterday.
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Eikon API could not work with Workspace
Workspace already start and run , but still show error , do I need to change any configure ? 2022-08-23 16:11:44,462 P[15312] [MainThread 19972] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2022-08-23 16:11:44,471 P[15312] [MainThread 19972] Port number was not identified,…
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Catching ERROR while using ek.set_app_key() function in Python
Hello everyone, I'd like to catch the error displayed by the function ek.set_app_key() when I pass a wrong key. Can you please help me to do so using Python. I want to raise an error when the app key is wrong. I tried Try and Except but it seems that the message diplayed by ek.set_app_key() is not recognized as an error by…
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[OMMSTREAMING_PRICING_0.12] received a closing message (cxn state=StreamCxnState.Connected, message
Hi Developers Community I am running a Refinitiv web socket client, testing if it can consistently accept market data "forever"? after some long time connection is closed with error message: [Error 400 - invalid_grant] empty error description [OMMSTREAMING_PRICING_0.12] received a closing message (cxn…
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Error when login to Eikon Desktop app. How to fix it?
I am getting the following error when trying logging to Eikon desktop App: REFINITIV EIKON Desktop 4.0.56 (build 4.0.56018) Error description: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv Platform is…
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session open but queries return None / Empty DF using RDP library
Hello, Following the question: https://community.developers.refinitiv.com/questions/82358/all-data-platform-session-queries-return-none-pyth.html?childToView=89782 I am able to start a session but any requests to retrieve data I make - rdp.get_snapshot, etc - return Nonetype objects. The session appears to open fine.…
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Getting a "ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the
While running the get_timeseries function in a loop, i get this error in every subsequent call.
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TREP Websocket connection issues : python example market_price.py unable to connect: Error 400
The example websocket python script connects after 7 or 8 tries. Please see below for logs (tensorflow) C:\Users\Raghav.Atal\Documents\Developer\external_code_repos\websocket-api\Applications\Examples\python>python market_price.py --host trep-dacs-main.corp.stonex.com --user MDHUB Connecting to WebSocket…
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E100: Access Denies / Python returning NA
Hello, I am trying to connect to DSWS via Excel and the Python Api. According to the sales representative everything is set up properly, and I should have access. Unfortunately it is not working, see below images. Additional information: Access to the EIKON API works without problems. Many thanks for reverting to me, Martin
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Getting a "ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the
I'm using the refinitiv dataplatform package in python along with the get_timeseries() function. My code runs in a loop and calls the get_timeseries function every 5 minutes. After the first call to the function, I receive the ConnectionResetError: [WinError 10054] error for every subsequent function call. Full Error:…
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Getting data from api
I'm trying to get data from the Eikon api. My code is as following: import eikon as ek ek.set_app_key('xxxxxxxx') fields = ['TR.HeadquartersCountry','CF_LAST','TR.CompanyMarketCap(Scale=6…
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Datastream connection error from Python
Hi, I am getting following error in Python 3.7 : import DatastreamDSWS as dsws ds=dsws.Datastream(username='**************************',password='*********') requests.exceptions.ConnectionError: HTTPSConnectionPool(host='product.datastream.com', port=443): Max retries exceeded with url:…
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Refinitive API ConnectionError: HTTPConnectionPool(host='api.trkd.thomsonreuters.com', port=80): Ma
Hi Refinitiv team, We are presently working to pull Response JSON from some Fundamental APIS. Where we are facing issues, Please find below issue :ConnectionError: HTTPConnectionPool(host='api.trkd.thomsonreuters.com', port=80): Max retries exceeded with url:…
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Exception:org.apache.http.conn.HttpHostConnectException: Connection to https://hosted.datascopeapi.r
client has generated Token using SOAP API, but not able to connect to Java, he is getting error message Connection to https://hosted.datascopeapi.reuters.com refused … public void getSessionToken(String username, String password) { try { HttpPost httppost = new…
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OpenCalais: No connection could be made because the target machine actively refused it 159.220.24.17
I was trying out OpenCalais with Sitecore. I have tried this before and it worked at that time. However this time I am doing this on my Work PC. This time I got the error: Exception: System.Net.Sockets.SocketException Message: No connection could be made because the target machine actively refused it 159.220.24.176:443…