can not login the Eikon

Patrick Chan

I am in Canada but my register location is Taiwan.

I can not login the Eikon and it shows the following info:

Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

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Technical Information:

'CBootstrapImpl::LoadProviders'

---------------------------------

After that, I run the system test, it shows these error info as follows:

Refinitiv Domain Connection Check - Private Network: Failure

amers1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers1-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers1-views.platform.refinitiv.biz (Web Exception Code: 1)

amers2.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers2-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers2-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers2-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers2-views.platform.refinitiv.biz (Web Exception Code: 1)

apac1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

apac1-apps.platform.refinitiv.biz (Web Exception Code: 1)

apac1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

apac1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

apac1-views.platform.refinitiv.biz (Web Exception Code: 1)

emea1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

emea1-apps.platform.refinitiv.biz (Web Exception Code: 1)

emea1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

emea1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

emea1-views.platform.refinitiv.biz (Web Exception Code: 1)

apps.platform.refinitiv.biz (Web Exception Code: 1)

eikon.extranet.refinitiv.biz (Web Exception Code: 1)

workspace.extranet.refinitiv.biz (Web Exception Code: 1)

TimeSeries Domain Connection Check - Private Network: Failure

amers1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

amers2-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

amers2-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers2-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

apac1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

apac1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

apac1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

emea1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

emea1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

emea1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

How can I SOLVE the problem please?

wasin.w

Hello @Patrick Chan

I sorry to hear that you are encountering this issue. Unfortunately, we Developer Advocate is specialize in LSEG APIs, not the Eikon/Workspace product.

I highly recommend you contact the Eikon/Workspace support team directly to help you with this issue. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website as follows:

Unknown

I'm sorry to hear you're having login issues with Eikon. Ensure your credentials are correct. For a different challenge, explore the engaging Delta game on Roblox, offering a unique gaming experience. If Eikon troubles persist, contact support for assistance.

Unknown

I'm sorry to hear you're having login issues with Eikon. Ensure your credentials are correct. For a different challenge, explore the engaging Delta game on Roblox, offering a unique gaming experience. If Eikon troubles persist, contact support for assistance.

dryh4574wbr4

I am also facing the same situation as you. Restoring the network connection doesn't seem to help me resolve the Quick Draw issue