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Refinitv API connection force log out my Workspace app and do not allow me to sign in
Hi, I am forced log out when I open_session with Refinitiv.data while having the Workspace app open, then the app asks me to sign in (screenshot below), after I hit 'Sign In', it shows 'Loading' then return to the first screenshot. In order to sign in, I have to force close the app on Task Manager and launch it again. Does…
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Java Websocket Login returns error: unknown to system
I get following error response when I send Login message to the Socket API:…
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can not login the Eikon
I am in Canada but my register location is Taiwan. I can not login the Eikon and it shows the following info: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv Platform is encountering problems • the desktop…
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matlab datastreamws login failed
I created a new account and I can login via the website but when i try to use my username and password via the function datastreamws on matlab to use data-feeds it says authentication failed
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Login Fail
We receive the following unexpected response: [ { "ID": 525729497, "Type": "Error", "Text": "JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'", "Debug": { "File": "/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",…
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Developer Community login error
Mr. Nishimura registered his mail to Developer Community successfully, but he is not able to login. He received "unauthorized.." message instead. Please look into this issue. Screenshot attached
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I can no longer login to <>
For some inexplicable reason I can no longer login to <<>" target="_blank">https://emea1.login.cp.thomsonreuters.net/>>;. Attempts at changing the password didn't produce the desired result either. I have no idea as to how to proceed.
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Problem Login to WebSocket API
Using a Windows C# test program, we are getting reliable Authentication responses from api.ppe.refinitiv.com. We are now trying to login to the WebSocket API at ws://api.ppe.refinitiv.com:15000/WebSocket.using the WebSocketSharp.WebSocket (1.0.3-rc11) which is connecting and appears to be sending: GET /WebSocket HTTP/1.1…
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Continuing question 93989 ommstreaming-pricing-012-received-a-closing-messag (I cant add a comment t
hi Jirapongse I asked a question in the past "[OMMSTREAMING_PRICING_0.12] received a closing message (cxn state=StreamCxnState.Connected, message state={'Stream': 'Closed', 'Data': 'Suspect', 'Code': 'UserAccessToAppDenied', 'Text': 'TREP authentication failed (1026, Request for token validatio" Jirapongse sent me an…
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Cons113 Error: 1004 rsslGetHostByName() failed
when i try to run Cons113 with private -username -password -clientId , it shows that loggerMsg TimeStamp: 13:44:37.182 ClientName: ChannelCallbackClient Severity: Warning Text: Received ChannelDownReconnecting event on channel Channel_4 Instance Name Consumer_4_1 RsslReactor 0x0x1804260 RsslChannel 0x0x1804260 Error Id -1…
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REFINITIV CODEBOOK IS not working for the past 5 days in my account. I see the same error everytime:
Please fix it quickly I have to use the API to download data.
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login failed
We're having problems logging in. We get an exception Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for 99.81.184.120:14002)', ErrorCode='-4052' loggerMsg TimeStamp: 15:20:33.366 ClientName: ChannelCallbackClient Severity: Warning Text: Received…
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login failed RTMD
I can't connect, I get an error. Support service (open ticker) does not have programming skills. Virtually one-on-one with the problem. Please help with the situation AppClient client; OmmConsumerConfig config("Path_To_EmaConfig.xml"); OmmConsumer consumer( config. host("14*.***.***.*:14002"). username("EM1_****_*******").…
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Login rejected. Already pending login, EMA java example 450 with batch subscription
EMA Java example 450 Batch subscription (1000 a batch, total 10000 RICs) machine id: GE-A-10099427-3-7424 Met the following error after 20 minutes after all of the batch subscriptions. com.refinitiv.ema.access.LoginCallbackClient.rdmLoginMsgCallback:278 - loggerMsg ClientName: LoginCallbackClient Severity: Error Text:…
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What is RDMLogin?
Hello, I'm new to refinitiv. Could you tell me what is RDMLogin stream? I faced below message at nasdaq open time. Is there any Docs or URL that guides RDM Login Concept? loggerMsg ClientName: LoginCallbackClient Severity: Warning Text: RDMLogin stream state was changed to suspect with status message username <not set>…
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Unable to login on https://apidocs.refinitiv.com
Hi, I'm trying to login to https://apidocs.refinitiv.com As soon as i get logged in, i see an error: I tried resetting my password just in case, but it did not fix anything. Thanks for your help
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Closed / Suspect / Not entitled / 'Access Denied: User req to PE(62)
I am trying to run the example runConsumer450 , but getting error like below. Services : Service : Provider : aws Transport : tcp Endpoint : apac-1.pricing.streaming.edp.thomsonreuters.com Port : 14002 Data Format : rwf Location : ap-southeast-1a Service : Provider : aws Transport : tcp Endpoint :…
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LoginStream Closed
Hi I am following example450 ( Java API EMA) and running my code from eclipse. I am getting error of "Login stream was closed". How do I make the token refresh? And how do I know when the current token is going to expire? I tried using OperationModel.API_DISPATCH in EmaFactory.createOmmConsumer method call. But of no use.…
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exceeded initialization timeout (5 s)
My connection stopped working and I can not understand the reason (if it is on my side or it is application level Reuters problem): These are what I know: 1.API:JAVA EMA 2.Error Msg: loggerMsg ClientName: ChannelCallbackClient Severity: Error Text: Received ChannelDown event on channel Channel_1 Instance Name Consumer_1_1…
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EMA login time out even in the sample code.
We are trying to do something really simple, connect and contribute to EMA. To cut a long story short, after a month of trying and our network guys analyzing the lines we went back to basics and downloaded the sample application: https://developers.refinitiv.com/elektron/elektron-sdk-cc/downloads#title-3 We built on…
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Login rejected using refresh token
Hi, The stream is okay when I use password to get token and login. But after a few minute (less than token expire time), when I use refresh token to login, the message I receive is "Login rejected, already pending login" and I have to again use password to login. Can you tell me what will cause "login rejected" problem?
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[EMA C++] State: Closed / Suspect / Not entitled / 'A21: A required argument was NULL
We are trying to connect via EMA C++ API to an our assigned Service Name using port 14002 But we receive this error during login process on Linux: onInvalidUsage Error[Closed / Suspect / Not entitled / 'A21: A required argument was With the same code on a Windows machine all work fine, login process and subscriptions to…
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Authentication failed: access_denied
Hi, I have received my machine ID and have reset my password. However when I try to connect from my terminal its failing to establish connection. If I try to connect using Chrome , its failing with Authentication failed : access denied message. Please can you help ?
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Urgent: emea-1.pricing.streaming.edp.thomsonreuters.com not authenticating
Trying to authenticate to the emea pricing service we get either a time out or an login denied response, see below response message:…
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Eikon Desktop forced log out triggers
I want to know all possible reasons I may get logged out of Eikon Desktop. I know that one of the most common reasons for getting logged out of Eikon Desktop is when Eikon is logged into on another computer, while still logged in on my computer. Aside from the aforementioned reason, are there any other…
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RFA login fails with unreadable characters.
Hi, I am using Java RFA6 with login and receive market data. Please note our app runs only on java 6 thus we must use RFA6. I am facing a strange issue when I try to login with RFA. And need your help as I am not able to proceed ahead without any direction to investigate. When I run my application from Intelij IDE with…
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Websocket API Error: MaxLoginsReached
I was testing the Websocket API with the Try It Now tool that I downloaded from the TR developer website and I keep getting this error: "Code": "MaxLoginsReached", "Text": "Access Denied-already using position 192.168.99.1" There doesn't seem to be any documentation on this error or any solutions on how to solve it. Any…
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Example100 Market Price Login Error
Hi, I have went through the quick start guide and I am getting a login error. The log is attached as well as the Java file. javacode.png example100-marketprice-streaminglog.txt Any assistance will be greatly appreciated.
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Not able to get the authentication token using curl command from Linux server
While trying to get the session token by using curl command, getting below error. {"error":{"message":"Invalid username or password"}} However we are able to login through GUI using same credentails. Also using SOAP UI we can request the token and get it back in response. Below is full curl command. curl -H "Content-Type:…
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Getting -> Error text Error initializing channel: errorId=-1 text=Error occurred during connection p
Getting -> Error text Error initializing channel: errorId=-1 text=Error occurred during connection process. Can you please help me