Error when login to Eikon Desktop app. How to fix it?

dameliatus

I am getting the following error when trying logging to Eikon desktop App:

REFINITIV EIKON

Desktop 4.0.56 (build 4.0.56018)

Error description:

Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

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Technical Information:

'CBootstrapImpl::LoadProviders'

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Hoow can I solve this, I have installed it more than twice. I have also check connectivity, but iti is impossible to connect.

Jirapongse

@dameliatus

Please contact the Refinitiv Eikon support team directly via MyRefinitiv to verify the problem.