Update WC Hits Status Back To Unresolved In WC1

melvin
melvin
in World-Check One

Good day, Refinitiv,

I want to check, in the WC1 web application, is there any way we can update a "Resolved" hit back to "Unresolved"? So that we can see it will fall under the "Mandatory Action" queue for the next follow-up action.


Thanks.

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Best Answer

  • ram.nitish
    ram.nitish
    Answer ✓

    Hi @melvin,


    Unfortunately, once a case is resolved, we do not have the option to revert it to an unresolved status. However, you can enable ongoing screening for such cases, which will notify you of any updates to a particular case.


    Thanks,

    Ram.

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