How to avoid the user to click twice to download a document ?

Pablo Colombo

In WLGulf and other WL products, when you try to download a document in IE 7 & 8, you got a message ![alt text][1] that inform you, that IE is protecting you from the site, that is trying to download a file. Once you accept it, the page reloads and you have to click again in the download button, to download the file. But in WL UK, it download the file directly. Is there anyone who can help us with this? Thanks [1]:
http://techoverflow.int.westgroup.com/upfiles/mensaje.png

Peter Ketcham

Do you have example links? I think that might be due to the file extensions used.

Pablo Colombo

It happens with PDF or RTF files. But, with same extensions in WL UK, it doesn't happen. I think that maybe some js script, but I don't know.

Ryan Morlok

Is the content that you are downloading coming from the same subdomain as the webpage code? Are you using HTTPS in one area but not another? Or for that matter, is WL UK using HTTPS while the development version of your app is not?

Ferraz

Are you sure this warning hasn't been accepted previously for WLUK and your browser is recognising that it's a "validated" site to download from?

Gerry King

It would help if you provide 'steps to reproduce' for both WL GULF and WLUK. Give us URLs, logon credentials etc. Do we need to flush everything from our browser cache? Does Javascript need to be disabled (you mentioned 'alt text'). > Is there anyone who can help us with this? God helps those who help themselves :-)

Pablo Colombo

Yes, because every time you try to download a file in WL UK, you got that popup.

hector.martin

We are facing the same problem in Insignis application. We thought that maybe it is related with the security configuration of the browser, but as you said with WLUK application and with the same browser configuration we don't see the blocking message. Unfortunately we don't have any clue of what is happening with our app.

Pablo Colombo

Hector, we found a "Tweak" for this issue. We are redirecting to the "Delivery page" instead of a direct download. But we couldn't find the real solution. Regarding WLUK, they use pre-rendered pdf, that's why they don't have that issue.

Ferraz

Can someone provide **steps to reproduce** the issue?

hector.martin

We have this issue only in prod (neither in dev, nor qc nor client environments). If you're interested, please send me an email and I will provide you the information for Insignis prod.