HSBC - Urgent Issue in Production Environment (404 NotFound)
Hi, We are experiencing issues with the screening service since today, these are the details of the problem:
Parameters used
The URL for API Production is: rms-world-check-one-api.thomsonreuters.com
API Key: 0b7990d5-e938-46fd-9608-6c81f924456b
API Secret: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Application logs
address: /v1/groups
Authorization: Signature keyId="0b7990d5-e938-46fd-9608-6c81f924456b",algorithm="hmac-sha256",headers="(request-target) host date",signature="V+ZiFKQ7vKTOqcuHygMXIpWENZJTldJdBx8b6rLIEEg="
The error received:
404 Not Found.
The full adreess is:
rms-world-check-one-api.thomsonreuters.com/v1/groups and we made a get to obtain the ID, this same application in our development environment works fine with the Pilot URL.
As this is the first time that we need to interact with you for production issues, could you please specify if you need any further information in order to help us to solve it?
Appreciate your response as soon as possible as this is stopping our customer onboarding service.
Kind regards.
Best Answer
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Hi @jcgarcia
It looks like on 31 Oct, the Client Admin deleted the user to which the API key and secret were assigned so this is why they no longer work. Please let me know via email which User's API key and secret you wish to use.
Many thanks
Emma1
Answers
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0
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the API Key: 0b7990d5-e938-46fd-9608-6c81f924456b was given by Brian Bourgalt
At 4th October.Thanks.
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Hi We still have errors, we see now in our production environment that sometimes the error “404 not found” appairs and sometimes not.
For example, this case:
/v1/cases/0a3687d0-5fe4-1953-97fb-9ffc00009215/results
Return 404 not foundAnd this one...
/v1/cases/0a3687c4-5fa9-14ff-97fb-a071001113b8/results
Return OK, with information…[{"resultId":"0a3687c6-5fa8-1166-97fb-a07300c11561","referenceId":"e_tr_wci_2285082","matchStrength":"WEAK","matchedTerm":"Robert M","submittedTerm":"ROBERTO JUSTINIANO MALDONADO ","matchedNameType":"LOW_QUALITY_AKA","secondaryFieldResults":[{"field":{"typeId":"SFCT_1","value":"MALE","dateTimeValue":null},"typeId":"SFCT_1","submittedValue":"MALE","submittedDateTimeValue":null,"matchedValue":"MALE","matchedDateTimeValue":null,"fieldResult":"MATCHED"},{"field":{"typeId":"SFCT_2","value":null,"dateTimeValue":null},"typeId":"SFCT_2","submittedValue":null,"submittedDateTimeValue":"1972-11-19","matchedValue":null,"matchedDateTimeValue":null,"fieldResult":"UNKNOWN"},{"field":{"typeId":"SFCT_3","value":"AUT","dateTimeValue":null},"typeId":"SFCT_3","submittedValue":"ARG","submittedDateTimeValue":null,"matchedValue":"AUT","matchedDateTimeValue":null,"fieldResult":"NOT_MATCHED"},{"field":{"type
We don’t understand what happened, why for some cases works fine and with other cases not.
Could you help us please.
Thanks
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Can you please provide us the Case body whenever you get 404 error.May be will be investigate further what's the exact issue.
Thanks,
Shilpi
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Please discard the last message, we had wrong the url in one server.
Thanks.
0
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