How do i use the /caseReferences api to get the CaseSystemId from CaseId? How to use the "Query" par

Best Answer

  • Hi @aurag.patil,

    when you create a new case using the /cases function you can optionally supply a case-id value, if you do not do so, one is generated, and in both situations this value is returned in the case-id value of the response from the cases call.

    This case-id value can then be used with the /casereferences call to get the case-system-id which is required to fetch/update the actual details of a case.

    regards,

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