Eikon Python API Response 500

simon.barnasch
simon.barnasch
in Eikon Data APIs

Dear community,

I try to set the app id in the eikon python API and get the following error message:

import eikon as ek

ek.set_app_id(*************************)

2018-08-22 16:14:25,781 - pyeikon - INFO - Response : 500 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Internal Server Error</pre>
</body>
</html>
2018-08-22 16:14:25,781 - pyeikon - INFO - Port 9000 was retrieved from .portInUse file
2018-08-22 16:14:25,781 - pyeikon - INFO - Try to handshake on url http://localhost:9000/api/handshake...
2018-08-22 16:14:25,784 - pyeikon - INFO - Response : 404 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Not Found</pre>
</body>
</html>
2018-08-22 16:14:25,784 - pyeikon - INFO - Set Proxy port number to 9000
2018-08-22 16:14:25,784 - pyeikon - INFO - Application ID: ********************

The Thomson Reuters Desktop App is running in the background and the app receive data.

Does anyone know what the problem could be?

Windows 10 with Thomson Reuters Eikon Desktop 4.0.44 (4.0.4414) installed

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Answers

  • Zhenya Kovalyov
    Zhenya Kovalyov

    Could you please paste your log here? Eikon Menu > Help > Log Viewer and then in the 'Source' drop down select 'SxS'.

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