login failed in c++ example "start consumer"

shaozb

when i run c++ example "start consumer", it always login failed. I think there must be something wrong in the configure file. all the log the configuration are in the attachments.start-comsumer-login-problem.zip

umer.nalla

Hi @e3bf726e-94a3-4c7d-bcfa-0b9640b02e90

According to your 2nd log file - the API is able to connect to a server. Unfortunately, the permission system the server is using does not recognise your user name of horizon_uat

Please speak to your Market Data team (for internally managed systems) or Refinitiv account manager to confirm your username.
Perhaps you are connecting to the wrong server environment? Many clients have separate UAT and Production environments - each with its own permission system, so a uat username will not work on a Production server.

shaozb

After change the configuration, the result is "login denied".

login-denied.zip

but i am sure the name is correct. something wrong ?

umer.nalla

Moved to RFA

tomhennry

The information which will be going to provide the function to get the work very easy way which will be decided by the user to manage the process along with the working part through Epson printer not printing to advice the user for the above part.