Customer browser info

James Curtis

Given a WestlawNext session GUID or user ID, is it possible to find out what browser a customer was using? The user agent string would be close enough if that's available.

matthew.sorenson

Does this need to be automated? If not, [Crazy Train][1] displays the Cobalt.Website.Session.Start event information. You'll need to request access for PROD. The event data is JSON that includes: "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36", It looks like you can get it from [TremorGui][2] as well (in QED/PROD only - environments with Splunk), with no special access needed. Filter by the session in Tremor (or go through [Session Info][3]) and then click the blue/white question mark symbol on the left of every row. It will display the headers for that request, which should include the user-agent string. user-agent Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36 The [Cobalt Support][4] page has links to all of these tools in every environment. [1]:
http://cobalttools.demo.int.westgroup.com/CrazyTrain/session/home [2]:
http://cobalttools.prod.westlan.com/TrmrGUI/index.jsp [3]:
http://cobalttools.prod.westlan.com/SessionInfo/v2/userid/ [4]:
http://tfsnpt.int.thomson.com/sites/cobaltsupport/Links%20Wiki/Home.aspx

James Curtis

That's exactly what I was looking for, no automation needed. Thanks!