API Proxy not starting on Mac

stephan

The API proxy is no longer working. Reinstalled it and that did not solve the problem.

Currently getting a message that an unexpected error occurred:

Error Code: 101

Error message: [IPCBus:Broker] error = [IPCBus:Node]

error = timeout (2000ms) on {"port":"49152"}

This error is occurring before login.

Zhenya Kovalyov

Just to have a valid solution for this issue on a separate post, Mac restart helped to resolve the issue.

Zhenya Kovalyov

@stephan would you please provide the logs? It can be location under ```~/Library/Application Support/Eikon API Proxy```

stephan

eikon-api-logs.zip

The logs are in the attached zip file.

Zhenya Kovalyov

@stephan thank you, I have reported the issue to the dev

Zhenya Kovalyov

@stephan, let's try and force the proxy app to use a different port. Open your Terminal app and run this:

/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --busPort=49153

does it work?

stephan

Unfortunately not. Getting the same error as before and the following response in the terminal:

screenshot-2019-01-21-at-23818-pm.png

stephan

Unfortunately not. Still getting the same error message and the following in the terminal:

screenshot-2019-01-21-at-23822-pm.pngscreenshot-2019-01-21-at-23818-pm.png

Zhenya Kovalyov

@stephan thank you, we are investigating.

Zhenya Kovalyov

@stephan could we check if anything is running on 49153 or 49152 on your machine? Here is the bash command:

lsof -i :49153

stephan

Ran the command with 49153 and also 49152. There was no response or something in the terminal to either commands. Do you see anything on your end?

Zhenya Kovalyov

@stephan, if you do not see anything, there is not a process that is using either of those two ports. A bit of a silly suggestion, but could you try restarting you Mac?

stephan

Silly answer for you: it worked...

Any idea what was up?

Zhenya Kovalyov

@stephan ¯\_(ツ)_/¯

The proxy app needs to establish a connection on a certain port, mac os was not giving it to the app for some reason - might have something to do with effect of the previously running apps not finalizing correctly.