login failed for my account, Access denied

monakhov
monakhov
in Elektron

when using Java SDK I used to be able to login.

as for now I got an error:

2019-05-08 17:51:25,510 ERROR [main] c.t.e.a.OmmConsumerImpl loggerMsg
ClientName: LoginCallbackClient
Severity: Error
Text: RDMLogin stream was closed with status message
username emcfqa
usernameType 1

State: Closed/Suspect/Maximum logins reached - text: "Access Denied-already using position 172.27.0.6"
loggerMsgEnd
2019-05-08 17:52:10,354 ERROR [main] c.t.e.a.OmmConsumerImpl loggerMsg
ClientName: Consumer_1_1
Severity: Error
Text: login failed (timed out after waiting 45000 milliseconds) for 192.168.145.21:14002)
loggerMsgEnd

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Best Answer

  • umer.nalla
    umer.nalla
    Answer ✓

    Hi @monakhov

    The Status indicates that there is already an active login from position '172.27.0.6'.

    You will need to either terminate the process that is logged in from that position OR ask your Market Data team / Refinitiv account manager to increase your mounts - so that you can login from more than one position. Note that there is normally a exchange / feed related cost associated with multiple mounts.

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