Connection Samples are throwing 502 Bad Gateway error (CSharp and Python)

jeff.zimniewicz
jeff.zimniewicz
in WebSocket API

I just setup my refinitiv and machine accounts via the welcome emails today. I'm trying to run the sample mentioned in the welcome emails (market_price_edpgw_service_discovery.py) and I'm getting the following:

C:\temp\Examples\EDP\python>python market_price_edpgw_service_discovery.py --user <snip> --password <snip>

Sending authentication request with password to https://api.edp.thomsonreuters.com:443/auth/oauth2/beta1/token ... EDP-GW authentication result failure: 502 Bad Gateway Text: {"error":"server_error" }

I'm getting this error from multiple different machines and also when I try and run a similar C# sample.

Any suggestions? I tried putting in dummy username/password and got the same error so I don't believe this is related to my account.

Thanks

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  • Gurpreet
    Gurpreet

    Hi @jeff.zimniewicz, I just tried the same sample and it is working, so I can assume the issue is either your credentials or network connection to EDP servers.

    Are you behind a proxy server? 

    Sending authentication request with password to  https://api.edp.thomsonreuters.com:443/auth/oauth2/beta1/token ...
    EDP-GW Authentication succeeded. RECEIVED:
    {
      "access_token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6IkhQS2pEYUhiZmpLOVRfRHUxeGFJX1JaVmZfRjNDcHlEc0dTcDV5NWxCYV
    EifQ.eyJkYXRhIjoie1wiY2lwaGVydGV4dFwiOlwiNGVEbnhralBxZlYyZkxIU2tXa2FZdU53ZXhoYVpFSFA1aVgyTHBVcDdnTUwtbHI1eXM5X3VvQWwtTFl....
  • jeff.zimniewicz
    jeff.zimniewicz

    It was a credential issue. I was using the wrong username/password. Thanks!

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