SEQ-screen-sync-simple getting error 400 most of the time

timi
timi
in World-Check One

Hi there!

My name is Yan. Im working with your World check one API right now. So I am using "SEQ-screen-sync-simple: Perform Synchronous Screening: Simple" and when I send name with cyrillic letters it returns error 400 most of the time. So I mean sometimes it works, sometimes no. Can you explain me why and how to fix it?

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Best Answer

  • Irfan.Khan
    Irfan.Khan
    Answer ✓

    @timi

    The dev team have responded that the issue has been resolved. I have tested this and found all my screening requests with non english characters to be successful.

    Please re test and let us know if the issue persists.

Answers

  • Irfan.Khan
    Irfan.Khan

    @timi

    We have identified this as a potential issue in the sync screening endpoint of the pilot environment and the dev team is actually working on it to resolve the issue as we speak.

  • timi
    timi

    Sure, thanks. Any estimations for how long it could take?

  • Irfan.Khan
    Irfan.Khan

    @timi

    I am still chasing the dev team for an update. Currently I do not have an ETA on this yet.

  • timi
    timi

    Hi! Any news for this one? Still getting errors.

  • Irfan.Khan
    Irfan.Khan

    @timi

    Our dev team has identified the root cause of the issue and is currently working to fix this.

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