CodeBook App not loading notebook environment (Spawn failed: Timeout)

Almir Purisic

Hi everyone, CodeBook isn't loading the usual notebook environment where you can chose a file and start coding. The error message reads "Spawn failed: Timeout". Please see the screenshot for the event log.

Many thanks & best regards,

Almir

jason.ramchandani01

Hi @Almir Purisic - you would need to contact the service desk as it is a service issue. Just to let you know - I can spin up codebook instance without any problems - so its unlikely a systemic issue. It might be worth closing Eikon and retrying. I hope this can help.

stephen.yang01

Hi @Almir Purisic , I am getting this when I open Codebook all the time now. Before it happened ~70% of the time. I've cleared cookies, not on VPN, tried in multiple internet browsers.... It's quite the nuisance.

@jason.ramchandani01 thanks for the above response. As the error says '0/30 nodes are available: 30 Insufficient cpu, 30 Insufficient memory.', would this be a refinitiv server overload issue where no more nodes are available for my computer to establish a connection to? I've tried calling the service desk but I haven't had much success with them. Is there anyone in particular at Refinitv that could help with this?

stephen.yang01

I've also have this issue! Have you found a solution?

raksina.samasiri

hi @stephen.yang01 ,

In the future, please post the question as a new question instead for visibility as the closed question (with accepted answer) isn't being monitored.

And this forum is dedicated to software developers using Refinitiv APIs, so for this service issue, you would need to contact the service desk. However, ticket number 11008892 has been raised on your behalf and you'll be directly contacted by the support team soon.

Hope this could help.