Is it possible to perform case management via SD API?

Is it possible to perform case management via SD API?

Best Answer

  • Alex.Cheng
    Answer ✓

    The only case management
    functionality available over API at the moment is case creation. All of the
    other functionalities such as case resolution or case referral need to be
    performed on native Screening Deployed application client.

Answers

  • Further to Alex's response, the API currently does not provide any mechanism to query the status of a case, or any of the screening matches for that case. This is logged as a future enhancement.