How to ensure that that Excel starts in signed out status hence requiring an explicit sign-in action

christophe.dumont
christophe.dumont
in Eikon COM
How to ensure that that Excel starts in signed out status hence requiring an explicit sign-in action ?
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Answers

  • Alex Putkov.1
    Alex Putkov.1

    Click the Settings button in Refinitiv Eikon tab in Excel ribbon. In the Settings window click "Sign In" under Refinitiv Eikon - Microsoft Office. Then select the desired option from "Automatically sign me in when:" drop-down.

  • christophe.dumont
    christophe.dumont

    Thanks Alex. Although I have selected : Automatically sign me when = "Never" in the Eikon settings / Signin, it keeps signing it at start up

  • Alex Putkov.1
    Alex Putkov.1

    If Eikon application or Eikon Excel do not behave as expected, your best bet is to reach out to Refinitiv Helpdesk. I opened case 09450602 with Refinitiv Helpdesk on your behalf. You will be contacted by the Helpdesk to investigate the issue.

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