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Error: messenger not found
user is getting the following message: Listening to port=9006 Error: messenger not found.
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Python Websocket lost connection
Hi, I'm writing a client side websocket program in python to get real time data from Refinitiv. I'm using multithreading where one thread receives the data and put them in a queue and the other thread handle the data in the queue(update our own database). It's supposed to run 24/7 all year long. But I've discovered that…
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access grants/ connexions reset by peers
Hello, It seems we have a connexion reset by peer / invalid grants and we would need to provide a reason to the client. If needed we can schedule for a meeting at the time of convenience. Regards, lpc - Copy.txt
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The example to connect to Realtime API
Dear Supporting Team, 1st of all, I would like to give a sorry message for my stupid question :) I am planning to integrate my application to get the real-time G7 pricing value, I have some questions on this context as below: 1. What is Refinitiv's Application Name that supports my expectations? 2. Can I connect my…
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Receive status message for unknown subscription id 2
Trying to stream prices for LCOc1 and keep getting 'Receive status message for unknown subscription id 2'. Does anyone know why this would fail to establish connection to the platform? Should have ICE and CME live prices subscription enabled and this worked perfectly yesterday and for a week before. * Eikon Python API…
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Refinitiv Data Library (Python) - Cannot prepare connection OMMStreamConnection
Hello all, I have been facing an issue today and I am unsure about how to rectify it. When trying to fetch data using the get_data method I receive an error as follows: refinitiv.data._errors.RDError: Error code -1 | Cannot prepare connection OMMStreamConnection name : ThreadOMMSTREAMING_PRICING_0.0 state :…
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Connection Timeout
I was trying to pull data with get data as first and it seems to run into server time out problem. I figure that might has been caused by the api limit. I switch to timeseries and this is what I got File, line 134, in send_json_request raise EikonError(eikon_err.code, eikon_err.message) eikon.eikonError.EikonError: Error…
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How to check connectivity status with Python API
Hi, I'd like to know how I can check the connectivity status with the refinitiv.data Python API (through the platform deployed connection)? Can I also set timeout with call like this? Thank you for your help. Regards
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Eikon python API not working
I'm using the Eikon APY through Pycharm and usually everything works fine but for some reason the API doesn't run anymore, which is strange because Eikon is up and running, up-to-date version of both Workspace (desktop) and Pycharm...? 2023-04-28 16:34:11,301 P[13324] [MainThread 3328] Session loop was set to current event…
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Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.
Hey together, I would like to connect to the Eikon API via Python. Currently I have the following versions installed: Python: 3.9.16 eikon: 1.1.2 httpx: 0.14.2 Refinitiv Desktop 4.0.61 But I also tried with newer and different version of eikon (eg 1.1.16) and httpx (eg 0.23.3) but got the same. I am behind a corporate…
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The issue related to RTO Service that "Error: 1002 Could not read IPC Mount Request. System errno: (
Dear CS Team, I'm facing the issue that "Reason: rsslInitChannel() failed with code -1. Text: </local/jenkins/workspace/RRTLPC/OS/OL7-64/esdk/source/esdk/Cpp-C/Eta/Impl/Transport/rsslSocketTransportImpl.c:3761> Error: 1002 Could not read IPC Mount Request. System errno: (11)" I have no idea to resolve it. Please help.
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Error connecting to Renitive Realtime Websocket API
Getting this error when connecting to Refinitiv Websocket API, is there an issue ? Connecting to WebSocket wss://us-east-1-aws-3-sm.optimized-pricing-api.refinitiv.net:443/WebSocket ... com.neovisionaries.ws.client.WebSocketException: The status line of the opening handshake response is empty. at…
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Refinitiv datastream connection unavailable
Hello, We are having truble connecting to refinitiv datastream. Sudendly the connection broke, sometimes the connection works ramdonly for a few minutes and then drops. Most of the time we can not connect to the websocket. The system have been working correctly for 4-5 months now and no changes have been made, so we asume…
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Error in data connection
Hello, I am trying to run this example here (https://github.com/Refinitiv-API-Samples/Example.DataLibrary.Python/blob/main/Examples/2-Content/2.02-Pricing/EX-2.02.02-Pricing-StreamingWithDataFrame.ipynb) but I get error on rd.open_session(). When I open a session with the syntax in…
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Problem using Eikon package
I got the following Exception : 2022-10-27 09:38:29,423 P[12616] [MainThread 23084] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo EAI_AGAIN emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"} 2022-10-27 09:38:29,424 P[12616] [MainThread 23084] HTTP request failed:…
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Connection to remote host is lost when using Eikon Messenger Bot API (WebSocket)
Hello, I need your help. I am using the python demo script for the Eikon Messenger API to listen in a chatroom. Unfortunately, the connection to the remote host is lost after a certain time every time. Is it the WebSocket service or threading in Python or am I getting kicked out by Refinitiv? Thanks.
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ETA application - RTO disconnect
I have a C ETA consumer application which allows connections to be made to RTO. At the customer site, they lost their connection to RTO but it didn't recover as expected and had to be restarted. After restart the application worked as expected. The question I have is - if an RTO endpoint disconnects, can we just reconnect…
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API python version to use for Eikon Desktop 4.0.55
Hello everyone, Helpdesk sent me here. I am running Python 3.7.3 (default, Apr 24 2019, 15:29:51) [MSC v.1915 64 bit (AMD64)] :: Anaconda, Inc. on win32 in a completely offline environment behind corporate firewall. I download packages and wheels from PYPI or Anaconda and have to do pip install --no-index or conda install…
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error: Refinitiv Domain Connection Check - Private Network: Failure
hi, I am pulling data and often it doesn't return anything. i run a system check and this is the issue: 'Refinitiv Domain Connection Check - Private Network: Failure' '(Web Exception Code: 1)' can I get advice on to which network settings I should refer to to fix this? it is a new problem and if i restart my pc all is fine…
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Error:1002 ipcRead() failure. Connection reset by peer
Logging out client ipcSession.115 on socket 16 from source 192.168.1.133. Removing secure channel socketId (no session). Reason from client: Disconnecting secure channel secureChannel.120. Disconnecting user socket 16 from host 192.168.1.133. Reason: Program received channel reconnecting notification for secureChannel.120…
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Question about FXAll
Can you tell more about FXAll, specifically, what does FXAll provide?
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Cash RFQ connection- is it going to be over SSL, or plain text?
Wanted to confirm, Thanks
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Who will initiate the connection?
Hi, I have a question, who will be responsible for initiating the connection? - Thanks
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Connect to Power Bi with which Eikon API?
Hi, we would like to create a reporting for our portfolio via Microsoft Power BI. We can build an interface, but we have some challenges there. Our Power BI is running on a virtual machine via Microsoft Azure. Our lizenz is running on a local machine in our office. I see three typs of APIs? Whats the difference between…
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Connection problems to TREP system - RFA library java
At our company, we have an application that uses the RFA library (java version) to make connections/request to the TREP system. We upgraded our java version (from version 8 to version 11) on the server containing our application and now it's giving an error. After checking with the team from the TREP system, they say that…
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Cannot connect anymore to DSWS through Python
Hello, I've been using DSWS for a while on the same environment, but since last week I can no longer use it. Let me copy/paste what I get: import DatastreamDSWS as DSWS ds = DSWS.Datastream(username='...',password='...') HTTPSConnectionPool(host='product.datastream.com', port=443): Read timed out. (read timeout=180)…
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Eikon Proxy Issue
The following issue occurs when running the Eikon proxy: This issue occurs even with the proxy running and connected to the proper port in the background: Before the proxy functioned very well and never had any issues. How can we solve this issue?
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Getting started posting data
I want to publish bids and offers for many trading pairs. I find the amount of documentation quite overwhelming. I received this link: https://developers.refinitiv.com/en/api-catalog/refinitiv-real-time-opnsrc/rt-sdk-cc/tutorials#ema-consumer-posting-data-to-contribution-channel describing a "consumer" that posts to a…
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Not able to connect eikon API through jupyter notebook.
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Unable to pull up data using Excel API through IP of 159.220.1.19
Hi, We have had a request for pulling data from Eikon into Excel. Although the method to be used is Python. Is there a way for us to use the Python connection to pull the data required as it is meant to be faster? The user has found a way online via the IP of 159.220.1.19, but it is failing. Any thoughts? Many thanks, Vikas
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Why do I get "errorId=-1 text=Connection refused" while connecting to MMT_DICTIONARY?
Hello! I try to connect to the MMT_DICTIONARY (332 java example). I extended this example to use username,password and clientId while creating OmmConsumer. But when I start the example I get next output: > Task :Ema:Examples:runconsumer332 Sep 24, 2021 6:21:31 PM com.refinitiv.ema.access.ConfigErrorTracker log SEVERE:…
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EikonDesktopDataApi::Initialize() does not trigger OnStatusChanged
We use the EikonDesktopDataApi in a C++-COM-Environment. The program uses EikonDesktopDataApi::Initialize() to connect to Eikon. 1) Working scenario: If we start and login into Eikon separately using the official Desktop-Eikon-Client prior to starting our application everything works fine. After…
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How to configure EMA 3.3 for RTO?
Hi, My client is using EMA 3.3 currently and has just received the Welcome e-mail for RTO. They have registered the App Name and created the password for RTO. They're now asking where and how to configure these for RTO connection. Thanks if you can help. They're currently using EMA Java 3.3 version. Thnx, Serhat
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Hi,We are trying to perform end to end screening via SAP PO. While establishing the connectivity we
Hi @mraffia, I saw your post, please help me on this Query Awaiting your valuable response...
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CodeBook stuck reconnecting Kernel
Hi, I'm just getting started with Eikon CodeBook. I managed to run some basic queries earlier. After a break during which I was logged off I can't get the CodeBook python Kernel started again. I have tried to kill and restart, log out and try again, etc. - nothing helped. Does anyone have a solution to this? Screenshot as…
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EMA Java - Streams terminated abruptly - Reconnect
We have two channels configured with retry configs set in our EmaConfig.xml as below <!-- Specifies the maximum number of times the consumer and non-interactive provider attempt --> <!-- to reconnect to a channel when it fails. if set to -1, the consumer and non-interactive provider continually --> <!-- attempt to…
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How to ensure that that Excel starts in signed out status hence requiring an explicit sign-in action
How to ensure that that Excel starts in signed out status hence requiring an explicit sign-in action ?
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How to limit access to WebSocket API
How to limit access to WebSocket API
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How does subscription recovery work for an Eta application?
I am using ElektronSDK/Cpp-C/Eta client API to build a real-time market data handler. Consider the following scenario - The handler is up, client API is connected to remote ADS, subscribed to a bunch of items, and receiving update msgs - Now we have a network outage and the client API gets disconnected from ADS - At some…
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We are getting connection status as down and timed-out while trying to connect to Reuter through Mac
The error message we are getting while connecting : Nov 22, 2020 5:28:28 PM com.reuters.rfa.internal.connection.ConnectionImpl processConnectionStatusBase FINE: com.reuters.rfa.connection.ssl.SSL.pageSSLConn Sending CONNECTION_STATUS_MSG, connection name = SSL::pageSSLConn, status = { state: DOWN, code: NONE, text: "Not…