Failed - Step 02 -SEQ-case-create-simple: Save a very simple case

Koshila · February 2021

Hi,

I got error on step 2 SEQ-case-create-simple: Save a very simple case below mentioned quick-start

Error :

Body :

here step 1 has been succeed.

So, what issue here and how can I solve it?

Thank you

Prabhjyot · February 2021

Thank you for your query.

Can you please share the request and the response headers of the failed API call?

Koshila · February 2021

this is the image of request and response header

Koshila · February 2021

today i got a error (500 error code) in first step as well

but it worked yesterday

what is the reason behind it?

prabhjyot.mandla · February 2021

Can you please share the request and the response headers as in postman console logs? Go to View and select - 'Postman console logs'.

We need to see the action header values which are being passed and returned.

Koshila · February 2021

solved the first step right now. it is working

thank you,

But step 2 still has an error(401)

prabhjyot.mandla · February 2021

Can you please share the dataToSign format from the pre request script?

Koshila · February 2021

var dataToSign = "(request-target): post " + environment["gateway-url"] + "cases\n" +

"host: " + environment["gateway-host"] + "\n" +

"date: " + date + "\n" +

"content-type: " + environment["content"] +"\n" +

"content-length: " + contentLength + "\n" +

content;

prabhjyot.mandla · February 2021

Thanks for sharing the details. The request formation appears to be fine. Can you please re-install postman and re-try?

If it does not help, we can have a quick call to troubleshoot further. The issue could be related to the content itself in that case.

Koshila · February 2021

still doesn't work

prabhjyot.mandla · February 2021

I have dropped you an email. Please revert back so we can check further.

Best Answer