refinitiv.dataplatform.errors.RDPError: Error code 1503| Backend request failed

tanish.girotra01

jason.ramchandani01

@tanish.girotra01 what is the value of n+3?

if I try :

df = ek.get_timeseries('CLX1', interval='hour',count=2000)
df

I get 1645 rows which is abut 3 months of data give or take which is the intraday price limit for Eikon.

jason.ramchandani01

@tanish.girotra01 Could you please paste the actual API call that is failing with the parameters etc. thanks.

tanish.girotra01

ek.get_timeseries('CLX1', interval='hour',count=n+3)

tanish.girotra01

the max n I am using is 30, I am running the code on an hourly loop. Around 5 similar instance running at the same time

jason.ramchandani01

@tanish.girotra01 So with the Eikon Data API we do not recommend using parallel instances. Please revert to single thread sequential and also consider coding defensively in try-catch blocks so if there is some error you can re-present the API call. I hope this can help.