Custom Field and data coming from SAP

ML-US-OSGTBUSINESSA

Hi,

Our WC-1 system is interface with our SAP and we created a custom field in our group in order to send the country to WC-1 from SAP.

We get the follonwing error when we launch the request mention just below :

[{"error":"INVALID_CUSTOM_FIELD","cause":"Custom fields which are not defined for the group cannot be used. Available custom fields are provided in the group's case template."}]

Our Request :

{"secondaryFields":[],"entityType":"UNSPECIFIED","customFields":[{"typeId":"LOCATION","value":"Brazil SAO PAULO"}],"groupId":"5jb6brf7dkck1fm7iw9st1w4q","providerTypes":["WATCHLIST"],"name":"SOCIEDADE BRASILEIRA DE MICROBIOLOG CH40","caseId":"0030030774S","nameTransposition":true}

Thanks by advance for your feedbacks and help.

Samir

Vivek Kumar Singh

Hi @ML-US-OSGTBUSINESSA

Thanks for reaching out to us!

Can you confirm for which user you were trying to initiate the API call. As i can see multiple users are associated with your Prod and pilot account. So, we request you please help us with the user name & environment, we need this details to troubleshoot further.

Moreover, you can use the API call "SEQ-pre-group-case-template: Get the case template for a group" to know the custom fields associated with your groupId.

Thanks

Vivek Kumar Singh

Hi @ML-US-OSGTBUSINESSA

Requesting you to please let us know if you need any assistance.