Error code 404 | Client Error

wladislaw.strecker
wladislaw.strecker
in Eikon Data APIs

Hi,

since Monday I am experiencing the following error, when running a python script in which I fetch some data:

Error code 404 | Client Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">

<HTML><HEAD><TITLE>Not Found</TITLE>

<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>

<BODY><h2>Not Found</h2>

<hr><p>HTTP Error 404. The requested resource is not found.</p>

</BODY></HTML>


Before that I didn't have any problems. I have already restarted my machine and tried it again but it doesn't help.


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  • nick.zincone
    nick.zincone
    Hi @wladislaw.strecker

    Just to confirm, nothing has changed in your application or environment? The only thing that has changed is what you reported above? Does the error occur using the same call? Or is it random within your code? If consistent, can you provide the actual code snippet that is causing the above error? Thanks.

  • wladislaw.strecker
    wladislaw.strecker

    Nothing has changed, neither in my application nor in my environment. The error is caused by any get-function from eikon, for example if I execute

    ek.get_timeseries('.SPX', 'CLOSE')

  • wladislaw.strecker
    wladislaw.strecker

    Nothing has changed, neither in my application nor in my environment. The error is caused by any get-function from eikon, for example if I execute

    ek.get_timeseries('.SPX', 'CLOSE')

  • nick.zincone
    nick.zincone

    Hi @wladislaw.strecker

    Thanks for the confirmation. I just tried the get_timeseries() call a number of times without issue - within CodeBook as well as in my own dev setup.

    I assume it is happening every time? Since last Monday?

    Can we try turning on debugging and send the output? For example, if you can create a simple notebook like this and try within CodeBook:

    import eikon as ek

    ek.set_app_key('DEFAULT_CODE_BOOK_APP_KEY')
    print(ek.__version__)
    ek.set_log_level(5)
    df = ek.get_timeseries('.SPX', 'CLOSE')
    df

    And also try within your own dev environment and provide screenshots for both. In your own dev, you will have to provide your own appkey.

    Just to compare, this is what I see:

    ahs.png

    thanks.

  • wladislaw.strecker
    wladislaw.strecker

    I ran the code of yours in Codebook and in my own environment. In Codebook it works just fine, I get the same output as you:

    1638262133901.png


    On my own environment, on the other hand, I get the same error as before:

    1638262267889.png

  • wladislaw.strecker
    wladislaw.strecker
    And yes, it is happening since Monday last week.
  • nick.zincone
    nick.zincone
    Hi @wladislaw.strecker

    Can you please update your eikon package to the latest and try again? It looks quite outdated.

  • wladislaw.strecker
    wladislaw.strecker

    i updated to the newest eikon package version (1.1.14). Now I get the following error after my ek.set_app_key command:


    2021-11-30 16:10:41,870 P[8240] [MainThread 13700] override steps (5) and chunk_size (512) as content does not fit (666 byte(s) given) parameters.

    2021-11-30 16:10:41,936 P[8240] [MainThread 13700] override steps (5) and chunk_size (512) as content does not fit (666 byte(s) given) parameters.

    2021-11-30 16:10:41,937 P[8240] [MainThread 13700] Error on handshake url http://127.0.0.1:9060/api/handshake : EikonError(1, 'Status code 400: App key is incorrect')

    2021-11-30 16:10:41,938 P[8240] [MainThread 13700] Error on handshake url http://127.0.0.1:9060/api/handshake : EikonError(1, 'Status code 400: App key is incorrect')

    2021-11-30 16:10:41,938 P[8240] [MainThread 13700] Port number was not identified, cannot send any request


    Wenn I try ek.get_timeseries('.SPX', 'CLOSE'), I get:


    1638285354108.png


  • nick.zincone
    nick.zincone

    Hi @wladislaw.strecker

    Newer versions of the API have introduced a deeper validation of the App Keys and as it turns out I believe the appkey you have provided may be disabled. Can you generate a new AppKey and try again?

    In the meantime, can provide me with your current appkey? I can confirm on my side. You can provide the key by commenting on this post and choosing "Viewable by moderators and the original poster" drop-down selection just below the "Submit" button.

  • wladislaw.strecker
    wladislaw.strecker

    @nick.zincone,


    I created a new app key and used it instead of the old one but I still get the same error messages.

    Under the "Submit" Button there is no dropdown-selection on my screen:

    1638433340770.png

  • nick.zincone
    nick.zincone

    Hi @wladislaw.strecker

    The specific issue regarding why it fails after .set_app_key() is puzzling. However, you later demonstrate a loopback error when you make a get_timeseries() call which was also reported on this discussion: https://community.developers.refinitiv.com/questions/68116/trying-to-execute-code-from-codebook-to-a-python-f.html


    In that discussion, it was suggested to:


    To dig a bit deeper, could you try entering the following in the address bar of the Internet browser on the machine where you run your Python code and share the response: http://127.0.0.1:9060/api/status


    In that other discussion, the issue could be related to proxy settings. I would suggest you read that discussion and try some of the suggestions and let me know what you have discovered.

    thanks.

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