What would cause a permission change?
Today I started getting an error in the tool I built using
EikonDataAPI (For completeness the tool is also using: ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 and ThomsonReuters.Udap.Ipc.Signed.x64)
had an issue. Looking into it, the issue was with requesting information related to the instrument ".SPX".
Checking the Eikon desktop application I noticed that I was no longer getting any data back for the instrument but instead I was getting errors all pointing to a permission issue.
(ie. "You have no permission to access the requested instrument "
Note the tool was working all of last month.
Any help would be greatly appreciated.
Best Answer
-
Hello @evan.lee ,
If my understanding of the question is correct, and your Eikon user id does not have the permission to access .SPX, that it had before, this issue does not appear to be related to API usage, which this forum can be of help with.
To verify the permissions for your Eikon ID, and to request additional permissions, your Refinitiv account team will be the best to help, please reach out to them.
The other possibility is- do you continue experiencing the issue? There have been Refinitiv real-time alerts yesterday, due to planned maintenance, that I see on My Refinitiv -> Service Alerts, that have now been resolved. If the issue does not manifest anymore now, this may have been the cause.
Hope that this information helps
1
Answers
-
Thank you for the information. I'll send an email to the Refinitiv account team and I'll look up information related to the service alert.0
Categories
- All Categories
- 6 AHS
- 37 Alpha
- 161 App Studio
- 4 Block Chain
- 4 Bot Platform
- 16 Connected Risk APIs
- 47 Data Fusion
- 30 Data Model Discovery
- 608 Datastream
- 1.3K DSS
- 577 Eikon COM
- 4.9K Eikon Data APIs
- 7 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- Trading API
- 2.7K Elektron
- 1.3K EMA
- 236 ETA
- 519 WebSocket API
- 33 FX Venues
- 10 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 20 Messenger Bot
- 2 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 59 Open Calais
- 264 Open PermID
- 39 Entity Search
- 2 Org ID
- PAM
- PAM - Logging
- 8.4K Private Comments
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 20 RDMS
- 1.4K Refinitiv Data Platform
- 367 Refinitiv Data Platform Libraries
- 3 Refinitiv Due Diligence
- LSEG Due Diligence Portal API
- 3 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.1K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 10 World-Check Customer Risk Screener
- 990 World-Check One
- 44 World-Check One Zero Footprint
- 45 Side by Side Integration API
- Test Space
- 3 Thomson One Smart
- 1.2K TR Internal
- Global Hackathon 2015
- 2 Specialists Who Code
- 10 TR Knowledge Graph
- 150 Transactions
- 142 REDI API
- 1.7K TREP APIs
- 4 CAT
- 21 DACS Station
- 117 Open DACS
- 1.1K RFA
- 103 UPA
- 172 TREP Infrastructure
- 224 TRKD
- 886 TRTH
- 5 Velocity Analytics
- 5 Wealth Management Web Services
- 59 Workspace SDK
- 9 Element Framework
- 5 Grid
- 13 World-Check Data File
- Yield Book Analytics
- 46 中文论坛